Sr Customer Success Manager (Remote)

Company Overview:

Procurement Sciences is at the forefront of transforming the multi-billion-dollar government contracting industry with Awarded AI, our cutting-edge platform designed to help businesses excel in government sales. We simplify complex processes, drive revenue growth, and deliver real cost savings through unmatched efficiency. As a leading venture-backed SaaS company founded by seasoned GovCon experts, we are not just participants in the AI revolution; we are shaping it by solving the industry’s toughest challenges. Our “One Team, One Fight” culture values creativity, accountability, and forward-thinking, and we invite driven builders and innovators to help us develop high-performing teams. Ranked among the top 10 percent of fastest-growing SaaS companies and on a clear path to becoming a unicorn, we are seeking top talent to join our early team and play a key role in building the next great AI software company.

Job Description:

We are seeking and experienced Sr Customer Success Manager to drive the adoption, satisfaction, and success of our AI-driven platform among our government contracting clients. In this critical role, you will serve as the primary point of contact for our clients, ensuring they derive maximum value from our solutions and achieve their desired outcomes. Your deep understanding of the government contracting industry and your ability to analyze and address customer pain points will be crucial to building strong, long-lasting relationships with our clients.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform.

• Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives.

• Develop and execute customer success plans, identifying opportunities for increased adoption, engagement, and value realization.

• Provide training and support to clients, ensuring they have the knowledge and resources needed to effectively leverage our platform.

• Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions.

• Analyze client data and feedback to identify trends, pain points, and opportunities for enhancing our platform and service offerings.

• Contribute to the development of customer success best practices, methodologies, and documentation.

• Serve as an advocate for our clients, providing feedback and insights to drive product enhancements and innovations.

Required Experience:

• 7-10 years in a customer success or account management role, preferably in the government contracting or procurement-related B2B SaaS space.

• Deep understanding of the government contracting industry, with experience in roles such as Proposal Writer, Proposal Manager, Solutions Architect, BD Analyst, Capture Manager, or similar related background.

• Experience with Enterprise level accounts.

• Strong analytical skills, with the ability to understand and address complex customer pain points.

• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.

• Proficiency in data analysis and the ability to derive actionable insights from customer data.

• Bachelor's degree in Business, Communications, or a related field.

Desired Experience:

• Familiarity with generative AI and large language models (LLMs) and their applications in the government contracting sector.

• Proven track record of driving customer success and retention in a B2B SaaS environment.

• Relevant certifications, such as Certified Customer Success Manager (CCSM) or Certified ScrumMaster (CSM).

Requirements:

• U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification.

Compensation and Benefits:

• Compensation DOE.

• Competitive salary with performance based incentive plan and stock options in a rapidly growing, venture-backed company.

• Comprehensive health plan, ensuring you and your loved ones are well taken care of.

• Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life.

• Extensive professional development opportunities, providing a fast track for career advancement.

Notice: Background Check Required

As part of our employment process, a background check is required. The background check may include a review of your credit history, criminal records, and employment verification, among other items. This check is conducted in compliance with the Fair Credit Reporting Act (FCRA). By applying for this position, you acknowledge and consent to this process.

Procurement Sciences is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We encourage candidates from all backgrounds to apply