Lead Business Operations Program Manager, EPAD
•Thumbtack· 11h
📦 Product⏰ Full-time🎯 Lead / Principal💰 $212k-260k🇺🇸 USA
11h ago
Relayfi·3 months ago
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
At Relay, product management is about outcomes, not outputs. We start with real customer problems and build solutions that move the needle for SMBs, and for our business. Our team pairs long-term vision with rapid iteration. We believe that trust is a product feature, and that usability, reliability, and polish aren’t afterthoughts, they’re core to how we earn the confidence of business owners.
Every launch is measured, every release is a chance to learn, and we prioritize relentlessly so we can focus on what matters most. Above all, we never compromise on customer empathy or product craft.
Why this role matters
Many small businesses walk a constant cashflow tightrope, and the average SMB has just 27 days of cash on hand. They’re juggling payroll, inventory, contractor payments, and everyday expenses, all while trying to carve out resources to invest in growth. Product Managers at Relay play a central role in solving these problems by building financial products that are simple, intuitive, and impactful.
At Relay, Staff Product Managers are bar-raisers. Product leaders able to drive impact not only through their product areas, but also through elevating the product team and influencing company strategy.
As a Staff Product Manager, you’ll lead complex, cross-functional initiatives across major product areas (core banking, risk, AI Insights, payroll etc). You’ll take ownership of high-impact roadmaps, anticipate what’s around the corner, and mentor peers while shaping the long-term direction of Relay’s product portfolio.
In your first year, you might:
Lead the strategy and launch of a new product line, or significantly scale an existing one, impacting over 100,000 SMBs.
Drive complex, cross-functional initiatives across strategic product areas anticipating dependencies and aligning multiple teams.
Partner with Data and Operations to design measurable outcomes and experimentation frameworks that accelerate learning and iteration.
Create and communicate cross-company narratives and roadmaps that influence leadership and inspire conviction.
Mentor and coach PM peers, raising the bar on product craft, storytelling, and customer empathy across the org.
What You’ll Be Doing:
Own impactful products end-to-end: define the vision, set the roadmap, and deliver high-impact outcomes shaping how SMBs understand, manage, and spend their money, while ensuring your work ladders up to Relay’s strategic goals.
Drive strategy and execution for a major product domain: lead cross-functional initiatives with dependencies across multiple teams, balancing customer needs, technical feasibility, and business impact.
Treat your product like a business: define and track KPIs, monitor performance, and make decisions that root product outcomes in data, customer insights, and company goals.
Ship high-quality products from ideation to launch: partner closely with design and engineering as part of a leadership trifecta, raising the bar for usability, craft, and polish.
Build and tell the story for your product: create clear, compelling narratives that inspire leadership, align stakeholders across multiple teams, and drive confidence even in ambiguous situations.
Stay deeply connected to SMB customers: immerse yourself in their workflows and pain points, ensuring we’re solving meaningful problems and delivering products that feel both intuitive and delightful.
Collaborate cross-functionally: work with Sales, Marketing, and Customer Experience teams early and often to ensure smooth go-to-market launches, strong adoption, and measurable business results.
Partner externally and internally: navigate and evaluate strategic partners while working across Relay as we grow our product offerings and build new capabilities.
Raise the bar for product culture at Relay: mentor PM peers, champion curiosity and ownership, and set a high standard for quality that elevates the team and strengthens our product discipline.
At least 8 years years of product management experience, with deep ownership of impactful products.
Strong GM mindset, you've been accountable for outcomes, prioritization, and tradeoffs.
Proven ability to lead complex, cross-team initiatives and scale them.
Strong data competency with the ability to self-serve metrics and write basic SQL queries to support decision making
Excellent storytelling and communication skills: you bring clarity and inspire conviction while adapting to the perspectives & needs of executives, engineering, design, and business partners.
As a trusted partner in the product trifecta, you collaborate as a peer-leader with engineering and design leaders, raising the bar for usability, craft, and quality while aligning execution with long-term strategic goals.
You’ve led initiatives involving Sales, Marketing, and Customer Experience, ensuring launches not only ship smoothly but also achieve strong adoption and measurable business results.
Thrive in ambiguity, bringing clarity and conviction to complex product challenges.
You foster a culture of experimentation, championing the use of data, tooling, and processes to accelerate learning, and scale impact across multiple teams.
Led fintech, risk, AI, or platform-scale products.
You’ve joined a company at its early stages and have seen it through scale.
Mentored PM teams or contributed to org-level strategy.
Scaled products from zero-to-one into multi-product portfolios.
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
Stage 1: A 45-minute Google Meets video call with a member of our Talent team
Stage 2: A 60-minute Product Deep Dive interview with the hiring manager
Stage 3: A 60-minute in-person interview with a member of our leadership team
Stage 4: A 1-hour case study panel interview - a take home case study assignment will form the basis of this discussion
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
Our Promise
We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.
What’s Important to Us:
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.