Talent Enablement Lead

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

At Relay, we know that our people are our greatest differentiator and that culture, learning, and belonging fuel performance. As our Talent Enablement Lead, you’ll play a key role in shaping how we develop, engage, and grow our team. You’ll design and deliver programs that strengthen leadership, career growth, embed our values in everyday work, and help Relayers thrive from day one.

You’ll partner closely with People, Leadership, and cross-functional teams to build impactful learning experiences – from onboarding to leadership development to culture-building initiatives. This is a high-impact role for someone passionate about people, facilitation, and building a strong, learning-focused organization in a fast-paced and high-growth fintech environment.

What You’ll Be Doing

• Program Design & Delivery: Develop, pilot, and scale learning programs that drive growth, leadership capability, and engagement across the business

• Talent Systems & Processes: Build and maintain scalable systems, tools, and resources that embed development into day-to-day work

• Culture & Engagement: Partner with teams to embed Relay’s values into the employee experience – from onboarding to recognition to ongoing enablement

• Onboarding & Enablement: Enhance new-hire onboarding and manager development programs to accelerate ramp-up and connection

• Leadership Development: Build learning paths and frameworks to support emerging and senior leaders in developing coaching, feedback, and performance management skills

• Talent Insights: Partner with the People team to identify development needs, measure impact, and continuously improve programs through data and feedback

• Community of Learning: Create resources, toolkits, and enablement materials that encourage a culture of curiosity and self-directed growth

Who You Are

• You have 5+ years of experience in Learning & Development, Talent Enablement, or Organizational Development

• You have proven experience designing and launching learning programs, workshops, or performance enablement initiatives

• You have a strong understanding of adult learning principles, learning transfer, impact measurement, and development frameworks

• You have experience managing learning systems or tools (e.g., LMS, feedback platforms, e-learning vendors)

• You are familiar with performance, feedback, and goal-setting frameworks

• You are strategic and systems-oriented, connecting learning to business outcomes and building scalable, sustainable talent programs

• You are a collaborative partner who excels at building relationships and influencing across levels and functions

• You are analytical and insight-driven, using data and feedback to evaluate program effectiveness and guide decisions

• You are nimble and creative, able to adapt quickly and design solutions that thrive in Relay’s fast-paced environment

Bonus Points

• You have a background in e-learning, instructional design, or learning technology platforms

• You have knowledge of psychometric or feedback tools (e.g., Hogan, LCP, EQi 2.0)

Our Commitment to You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.

• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.

• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.

• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.

• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.

• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.

• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.

• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.

• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

The Interview Process

• Stage 1: A 45-minute Google Meet video call with the Director, People

• Stage 2: A 45-minute in-person interview with a member of the Leadership team

• Stage 3: A take-home case study followed by a 60-minute Google Meet video call with our team

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it. 

• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team. 

• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself. 

• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.

• You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important to Us:

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.