Learning Management System (LMS) Technical Assistant

White Pine Innovations is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

White Pine Innovations is seeking a remote Learning Management System (LMS) Technical Assistant to support the Defense Security Cooperation University (DSCU). The Learning Management System (LMS) Technical Assistant is responsible for the day-to-day operation, maintenance, and optimization of DSCU’s learning platforms to ensure seamless access, accurate data management, and responsive technical support for students, faculty, and staff.

Responsibilities include, but are not limited to:

• Ensure the effective operation, functionality, and utilization of DSCU’s learning platforms.
• Perform the Learning Administrator and/or Registrar role within Cornerstone OnDemand (CSOD), including managing user permissions and maintaining compliance with established standards.
• Serve as the System Administrator for Blackboard Learn (SaaS), including the use and management of Blackboard Collaborate.
• Assess and respond to the needs of students, faculty, and staff by providing timely information, assistance, and resolution of technical or access issues.
• Clearly communicate technical processes and solutions to diverse audiences with varying levels of technical proficiency.

Basic Qualifications:

• Minimum of 3 years of direct experience with Cornerstone OnDemand (CSOD) in a Learning Administrator or Registrar capacity.
• Minimum of 3 years of experience with Blackboard Learn (SaaS) as a platform administrator, including the use of Blackboard Collaborate.
• Proven ability to troubleshoot system issues, analyze technical information, and apply sound judgment to resolve challenges.
• Strong communication and customer service skills, with demonstrated success in supporting users and translating technical details into clear guidance.
• Active SECRET security clearance.

Security Clearance/ Background Investigation Level: Active Secret Clearance

Certifications: N/A