Product Operations Manager

Link to role presentation video: https://www.loom.com/share/2e190fff617346a58623786d620d3aa6

👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻

📝 Overview

This role sits at the intersection of Product, Engineering, Operations, and AI. As PDE Operations, you’ll design and run the systems that help our Product and Engineering teams move faster, with more clarity and less overhead.

Your focus will be on turning signals into action - customer feedback into insights, delivery data into meaningful metrics and AI tools into real productivity gains. This is a hands-on, execution-heavy role, working closely with the CTO, Product leaders, and Engineering Managers to improve delivery, quality, and decision-making at scale.

Employment:

• Salary: AU$100,000-AU$120,000

About Sitemate

Sitemate builds modern software for construction, infrastructure, and industrial companies - helping teams move faster, work smarter, and deliver with confidence.

Our flagship platform, Dashpivot, transforms manual, paper-based processes into simple, mobile-first digital workflows. Teams use Sitemate every day to capture data in the field, automate reporting, and make better decisions in real time.

Since launching in 2018, we’ve grown from 5 to 150+ people across 18+ countries. We’re backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and graduated from the Startmate Accelerator. Thousands of companies use Sitemate tools today - with thousands more discovering us each month through strong word-of-mouth and organic growth.

Why Join Sitemate

At Sitemate, you’ll join a global team that values transparency, high velocity, hustle, diversity, and innovation.

We’re open about our metrics, honest about challenges, and obsessed with improving how the world’s most important industries operate. Our environment is flexible, fast-moving, and outcome-driven - designed to help you do the best work of your career.

You’ll be surrounded by people who take pride in their work, care deeply about results, and believe that great culture is built on trust, respect, and continuous learning.

How We Work

• Transparency at every level: Monthly Allhands meetings share key company metrics, updates, and customer stories. We also spotlight a team member’s “Life Story” each month - it’s one of the ways we stay connected as a global team.

• High velocity, low friction: Our systems are modern and fully integrated, so you’ll spend your time solving problems - not fighting tools.

• Performance-driven growth: Seven of our last ten pay increases were made proactively, based on impact and results.

• True flexibility: We focus on outcomes, not hours. You’ll have autonomy to manage your time and work where you perform best - with no time monitoring or unnecessary meetings.

• Collaboration without chaos: You’ll work closely with other teams - engineering, product, design, marketing, and customer success - to move fast and deliver meaningful results.

What We Offer

• Competitive, performance-based remuneration

• Equity options - own a piece of what you’re helping to build

• 20 days of paid annual leave, plus sick, carer’s, and compassionate leave

• Paid parental leave - 16 weeks for primary carers, 6 weeks for secondary carers (including adoption and stillbirth support)

• Professional growth budget and a transparent career development framework

• Laptop and home-office setup budget

• Flexible work - remote or hybrid, plus the ability to work from anywhere for a few weeks each year

• Community & connection - weekly team lunches, global offsites, and our signature “Life Story” sessions

Diversity & Inclusion

We’re proud to be an equal opportunity employer. Sitemate welcomes people of all genders, ethnicities, ages, sexualities, and abilities.

55% of our team identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51. We believe our diversity makes us stronger - and we’re committed to creating an environment where everyone can do their best work.

Learn More About Sitemate

🎧 Podcasts:

• 2024: CEO Hartley Pike on scaling Sitemate, diversity, and culture

• 2023: CMO Lance Hodgson on accelerating your career

• 2022: CTO Tim Bray on building quality features that solve real customer problems

💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate
⭐ Read what our customers say: G2 Crowd, Trust Radius
🎥 Team Offsites: 2022, 2023, 2024, 2025

🔧 Day-to-Day

• Owning and evolving SIFT (System for Insights, Feedback & Trends), using AI to analyse customer and prospect feedback across channels

• Designing and maintaining feedback, NPS, and insight pipelines that teams actually use

• Coordinating KPI, SLA, and delivery metrics across Product and Engineering

• Working with teams to improve delivery velocity, quality, and predictability

• Supporting the rollout and adoption of AI tools, including measuring usage and impact

• Reducing operational load on the CTO and PGMs by absorbing admin, coordination, and tooling work

• Acting as a thought partner to Product, Design, Engineering leadership on priorities, trade-offs, and execution

⚡ Challenges

• Designing metrics and insights that inform decisions without creating fear or overhead

• Using AI responsibly, while still pushing adoption

• Creating systems that scale across many teams with different workflows

• Balancing central consistency with team autonomy

• Taking on operational work without becoming unnecessary process or middle management

• Operating in ambiguity - not everything is defined upfront

✅ Who This Role is For

• Enjoys working at the intersection of people, systems, and technology

• Thinks in workflows and outcomes, not just tools or frameworks

• Is comfortable with ambiguity and enjoys shaping problems before solving them

• Can work credibly with engineers, product managers, and senior leaders

• Cares deeply about execution quality

• Is excited by AI as an enabler, and curious about how it actually changes day-to-day work

🚫 Who This Role is Not For

• Prefer purely strategic or advisory roles with little execution

• Want to manage large teams directly

• Are looking for a classic People Ops or recruiting-focused role

• Prefer rigid processes over iterative, evolving systems

• Are uncomfortable working closely with technical teams

🎯 Skills & Tools

Must Have:

• Strong operational and systems thinking

• Ability to turn messy inputs (feedback, data, requests) into clear outputs

• Clear written and verbal communication

• Experience working closely with Product and Engineering teams

Nice to Have:

• Exposure to delivery analytics, or developer experience tooling

• Experience supporting leadership teams (CTO, Heads of Product/Engineering)

• Experience working in scaling or high-growth environments

Essential Tools:

• Google docs

• Spreadsheets

• AI tools - Claude, ChatGPT etc

• Slack

Bonus Tools:

• Jira/Confluence

• Zapier & integration tooling

• Ashby

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