Director, Distribution Operations – Americas

What You’ll Do

The Director, Distribution Operations – Americas is a key operational leader responsible for managing and optimizing our regional 3PL distribution and warehousing network across all sales channels including Wholesale, Amazon, and Direct-to-Consumer (DTC). This role requires deep expertise in 3PL management, contracting, and partnership optimization to ensure best-in-class service, scalability, and cost efficiency.

The Director will oversee daily distribution execution, drive continuous improvement across a multi-DC network, and act as the primary liaison with 3PL partners to ensure flawless service delivery, operational excellence, and strategic value creation.

Location Requirement
This role must be based near the Dallas/Fort Worth, TX area or the Hershey/Mechanicsburg, PA area to effectively support and oversee our regional 3PL distribution operations. Regular onsite presence at partner facilities is required.

What You’ll Be Working On

3PL Management & Contracting

• Serve as the primary leader for all 3PL relationships across the Americas, overseeing performance, commercial agreements, and strategic alignment with company goals.
  • Lead 3PL contract management including negotiations, renewals, and performance-based incentive structures ensuring optimal service levels and cost outcomes.
  • Develop and enforce robust governance routines, SLAs, and KPIs to measure fulfillment accuracy, speed, cost-to-serve, and customer experience.
  • Drive joint business planning with 3PL partners focused on innovation, capacity planning, and continuous improvement.
  • Act as the key escalation point for operational or commercial issues within the 3PL network.

Distribution Network Operations

• Manage day-to-day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels.
  • Oversee network capacity, throughput, and efficiency to support growth, peak seasons, and new channel expansion.
  • Lead efforts to optimize warehouse layouts, order processing, and transportation interfaces in collaboration with 3PL partners.
  • Ensure all sites adhere to company standards for quality, safety, compliance, and brand protection.

Operational Excellence & Continuous Improvement

• Implement process and system improvements to enhance service levels, productivity, and cost efficiency across the 3PL network.
  • Leverage analytics and performance dashboards to drive decision-making and transparency.
  • Partner with global supply chain and IT teams to deploy new tools, automation, and technologies that enhance visibility and scalability.
  • Identify and execute initiatives that reduce cost-to-serve while improving customer experience.

Cross-Functional Collaboration

• Partner with Inventory Management, Customer Service, Sales, and Finance to ensure alignment between distribution capabilities and business needs.
  • Provide proactive communication on fulfillment performance, capacity constraints, and service risks.
  • Support commercial teams with strategic insights on network capability and 3PL performance.

Team & Leadership

• Lead and develop a regional team responsible for distribution operations and 3PL performance management.
  • Build a culture of accountability, collaboration, and continuous improvement.
  • Mentor team members to enhance analytical, operational, and leadership skills.

Must Haves

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field required; Master’s degree preferred.
• 10+ years of progressive experience in distribution and logistics operations with a strong focus on 3PL management, contracting, and performance optimization.
• Proven ability to lead multi-DC distribution networks and 3PL partnerships in fast-paced, high-growth environments.
• Strong negotiation and contract management skills with demonstrated success improving service and cost outcomes through 3PL relationships.
• Expertise in fulfillment operations across wholesale, e-commerce, and retail channels.
• Excellent communication, leadership, and stakeholder management skills.
• Experience in consumer goods, beauty, or retail industries preferred.

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