Manager, Billing

Reporting to the Associate Director of Revenue Cycle, the Manager, Billing will lead a high-performing team responsible for managing all aspects of the billing team, which includes but is not limited to, getting all claims successfully from the point of documentation by the provider to the appropriate party for payment. This remote role is part of the Operations team and plays a critical role in ensuring a seamless and patient-centered billing experience while improving internal processes and service performance. At Spring Health we value internal mobility. We have identified a strong internal candidate for this position. We still encourage candidates to apply.

What you’ll do:

• Manage and develop a team of Billing Specialists responsible for end-to-end claims processing, from provider documentation through claim submission
• Monitor workflows and systems to ensure timely, accurate submission of claims to the appropriate party (payer, employer, or patient)
• Analyze and address rejection trends, leading root cause resolution and implementing scalable solutions
• Collaborate cross-functionally with Clinical Operations, Customer Success, and Product teams to improve billing accuracy and reduce friction
• Ensure compliance with payer requirements, industry standards, and internal quality metrics
• Track and report team performance against SLAs and operational KPIs
• Support new program launches and operational changes that impact billing workflows

What success looks like in this role:

• Timely Submission: ≥95% of claims submitted within 5 days of provider documentation
• Rejection Rate Reduction: 5% reduction in claims rejections within 6 months through systemic fixes
• Rework Rate: ≤5% of claims require rework post-submission
• Team Accuracy: ≥95% accuracy rate in charge entry and claim creation
• Resolution Time: Rejected claims reprocessed and resolved within 3 business days
• Team Engagement: Increase Billing Team Thriving Score by 5 percentage points per cycle

What you’ll bring

• 5+ years of progressive experience in healthcare billing, revenue cycle management, or patient financial services
• 2+ years of direct people management experience in a patient-facing or customer support environment
• Deep expertise in billing operations, payer rules, and patient responsibility workflows
• Proven ability to coach, develop, and motivate high-performing teams
• Strong analytical and problem-solving skills with experience improving performance through KPIs and data
• Exceptional written and verbal communication skills; confident navigating patient escalations and cross-functional partnerships

The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.