Risk and Compliance Learning and Development Partner - 12 month FTC

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

The Role:

At our core, we are dedicated to finding fantastic people and creating an environment where they can truly thrive. We are now looking for a Risk and Compliance Learning and Development Partner on a 12 month Fixed Term Contract to join our People Team. 

This role will be responsible for all Risk & Compliance learning across Starling Group.  The role will work in partnership with the broader Talent Development and People team to design and deliver learning as appropriate.  Building relationships with stakeholders and SME’s across the business will be key. 

The objective of this role is to support the various teams with the necessary training, knowledge and expertise to help manage Risk & Compliance across the Group.

Responsibilities:

• Identify Risk & Compliance training needs for the Group as appropriate and subsequently design, coordinate, and deliver mandatory risk and compliance training across the group in partnership with subject matter experts.
• Manage the annual risk & compliance learning agenda for the Starling Group, ensuring alignment with regulatory and compliance requirements.
• Produce monthly MI reports on training completion rates utilising data from a variety of sources and provide actionable insights to the wider People team.
• Drive accountability and compliance through proactive follow-up on outstanding training, ensuring regulatory requirements are consistently met, escalating cases as required.
• Drive risk and compliance strategic learning initiatives that support the Bank’s strategic priorities and strengthen organisational compliance capability.

• Drive an ethos of continuous improvement, using data to identify opportunities for improvement - with a focus on operational efficiency, risk management including quality assurance.
• Evaluate the effectiveness of training and make recommendations to help to deliver improvements
• Positively influence and contribute to the team culture, helping to motivate, and coach staff.
• Ensure compliance with legal and regulatory requirements by ensuring there is a robust record keeping process, ensure up to date records are maintained, and maintain accurate MI.

Requirements

Risk & Compliance:

• Previous Risk & Compliance experience is desirable
• A good understanding of key regulatory requirements in financial services
• Good understanding of Risk & Compliance legislation as appropriate

Learning & Development:

• Proven experience as an L&D Partner, preferably within Risk & Compliance.  Including expertise in training needs analysis, content design and delivery, and assessing the impact of training programmes
• Excellent presentation skills and experience of delivering training content to large groups of people is essential.
• Familiar with learning technology e.g. LMS platforms (360 Learning ideally!) and Articulate (eLearning Design) to help produce content e.g. videos, e-learning, slides, other training materials

Other:

• Great stakeholder management and partnership skills 
• Good planning and organisational skills 
• The ability to thrive in a fast paced environment, adapting to and leading people through change
• The ability to work proactively and be self sufficient
• Strong communication skills
• Ability to deliver multiple workstreams and priorities
• MI/Excel- Data reporting
• Project management 
• Problem solving
• E-learning design 

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.