Synthflow AI·about 2 hours ago
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.
Our agents have already delivered measurable impact:
Over 5 million hours of contact center operations saved
35% more calls answered compared to non-AI operators
45 million calls handled with a 99.9% uptime
Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.
We're looking for a Solutions Product Lead who can bridge the gap between enterprise customers and product development. You'll leverage your deep customer-facing experience to identify product opportunities, rapidly prototype AI solutions, and drive them from concept through production deployment. This role combines the customer intimacy of solutions engineering with the ownership and execution of product management.
You'll work directly with tier 1 enterprise clients to understand their business needs, translate those into technical solutions, and build the products that solve their problems. You're equally comfortable presenting to C-suite executives, prototyping with AI tools, and working alongside engineering teams to ship production features.
Lead product development from initial customer discovery through validated prototypes
Rapidly prototype product concepts using AI development tools (Lovable, Claude Code, Cursor, v0)
Build functional MVPs independently to validate hypotheses with real users before full engineering investment
Spend significant time speaking with customers to understand their workflows, pain points, and business context
Design and implement LLM-based product features leveraging agentic AI patterns, function calling, and tool use
Develop evaluation frameworks to measure AI feature performance, reliability, and user satisfaction
5+ years in customer-facing technical roles such as solutions engineering, solutions consulting, technical pre-sales, or enterprise solutions architecture
Proven track record engaging tier 1 enterprise clients and closing complex technical deals
Strong coding ability with experience building prototypes or technical demos
Deep understanding of LLM-based systems, including agentic AI architectures, function calling, RAG patterns, and evaluation methodologies
Proficiency with AI-assisted development tools and ability to rapidly build functional prototypes
Experience with conversational AI, agentic AI systems, or AI/ML product implementations
Strong grasp of software architecture, APIs, data pipelines, and modern development practices
Exceptional communication skills with ability to translate between business needs and technical delivery
Experience co-developing features with enterprise users in their operational context
Actively uses AI tools for productivity, understands when to apply AI effectively (and when not to), and has hands-on experience with prompt engineering, model evaluation, and iterating on AI-powered features
Demonstrated ability to build credibility with senior stakeholders and navigate complex enterprise organizations
Track record of establishing new product use cases or taking new products to market
Strong sense of ownership and bias toward action—you don't wait for permission
Ability to move quickly from concept to shipped product with minimal dependencies
Thrives in startup environments with high autonomy and rapid iteration cycles
Eye for UX with ability to design intuitive interfaces or effectively direct designers
Experience building and leading solutions or pre-sales teams
Background as first hire or early team member in a region or function
Domain expertise in B2B SaaS, enterprise software, CX, strategy execution, or AI software
Experience as speaker or thought leader at industry events
Prior startup experience at early-stage companies (Seed to Series B)
Founder or founding team member
Experience with specific tech stacks (Python, TypeScript, React) or AI frameworks
This role is designed for experienced solutions professionals who want to transition from selling and implementing products to actually building them. You'll leverage your deep customer knowledge and technical credibility to create products that enterprise customers love. Instead of adapting existing products to customer needs, you'll build the products from scratch based on what you've learned in the field.
You'll maintain the customer engagement and strategic thinking you enjoy from solutions work, while gaining full ownership over product direction and the satisfaction of building something new. Your ability to understand enterprise workflows, present to executives, and translate business needs into technical solutions will be your competitive advantage in product development.
Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.