Job Description
- Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for the technology below.
Storage: Nimble, 3PAR, Primera, Alletra, MSA, SAN, StoreOnce, Qumulo NAS
- The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
- The job also involves leading communication between other technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.
- Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Qumulo NAS and associated SAN infrastructure.
- Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
- Plan and implement best practices for Storage and SAN solutions.
- Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available.
- Create SOPs and update documentation for various administration activities on Storage and SAN.
- Perform configuration changes as per design and build.
Experience Required
- 3+ years of IT experience with Hands on all HPE and other Storage products
- Professional degree or equivalent experience and 3+ years related IT experience.
- Hands on experience on administration of Nimble, 3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting etc
- Administration of SAN Switches and monitoring configuration
- Aptitude towards problem solving and troubleshooting skills on SAN connectivity
- Familiar with SNMP & SMTP protocols
- General knowledge of networking concepts and iSCSI protocol.
- Basic knowledge & understanding of Storage arrays.
Must Have Experience on storage from below:
- Nimble, 3PAR, Primera, Alletra, MSA storage (Anyone) & NAS.
- SAN fundamentals, Switch Zoning, FOS upgrade etc.
- Operating system (any one of Windows, Linux, VMWare)
- Basic Virtualization concepts
Preferable
- Experience with one of the Enterprise Backup software : Rubrik, Commvault, Data Protector, NetBackup
- Knowledge of Remote Support and Remote monitoring processes and concepts
- Tools Knowledge on ServiceNow
- ITIL Certified.
Certifications Preferred
- Any Industry standard storage certification from HPE or other storage vendors
Technical Skills
- S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
- Candidate should have excellent technical communication skills both verbal and written.
Interpersonal Skills
- Self-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively.
- The candidate must collaborate with other teams and individuals within the organization
- Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
