Associate - Project Manager I

Impact

• Represent TEECOM Values and Guiding Principles: Individual demonstrates that they CARE about clients and fellow team members, adds VALUE, and earns and builds TRUST.
• Deploy Technical Expertise: Individual has demonstrated expert skills in their trade and is able to succeed on their own as well as review, correct, and direct other technical staff to produce exemplary output (documents, etc.).
• Make Difficult Decisions: Projects are often complex, uncertain, and full of ambiguity. Individual has experience with making difficult decisions that directly impact the success of the project.
• Solicit Client Feedback: Positive and constructive feedback will have an impact on the project. Individual takes the time to routinely ask the client for feedback and documents and shares the feedback with the team.
• Develop Business: Individual has identified opportunities through relationships and networking that have or will position the firm for future work, as well as providing an excellent client experience that results in repeat work.
• Augment Company-Wide Communication: Individual demonstrates a commitment to elevating company-wide communication by enhancing internal documentation, fostering team collaboration, and supporting transparency across the firm

Influence

• Lead by Example: Individual sets the example for the team by aligning their actions with their words.
• Indirect Mentorship: Individual provides indirect mentorship to anyone who asks questions or needs guidance.
• Direct Mentorship: Individual serves as a direct mentor to specific staff who seek mentorship to learn and enhance their soft and hard skills.
• Technical Expertise: Individual has a deep knowledge of their discipline that is supported by continuing education and certifications.
• Guide Decisions: Individual has direct influence on decisions and helps guide the decision in TEECOM’s favor.
• Trusted Advisor: Individual has built trust among their clients and fellow team members and therefore is sought as a resource when other employees face difficult decisions and/or challenges.

Knowledge

• Knowledge of the AEC industry and the design and construction of technology systems such as telecommunications infrastructure, cabling, audiovisual, security, acoustics, and wired and wireless networks.
• Delivery of system designs using an engineering approach to produce a well-coordinated set of construction documents within the project budget.
• Mid to large-sized construction projects involving a multitude of disciplines with both long and fast-track timeframes (years or months) in various industry verticals (mission critical, healthcare, workplace, transportation, higher ed, government, industrial, cultural, etc.).

Skills

• Organization: Keep track of multiple projects and client and team member requests, often on a last-minute basis with excellent follow-up to assure promises are kept.
• Documentation: Thoroughly documents, updates, and maintains process documentation, notes, and decisions across appropriate platforms to ensure workflows, processes, and discussions are accessible and up-to-date.
• Communication: Conduct business communications in an effective, professional, and concise manner, both verbally and in written formats, and in one-on-one, small-group, and large-group settings. You must read, write, speak, compute, and problem-solve various tasks. Break down complex concepts into smaller and more digestible components that allow for a greater level of understanding by others.
• Teamwork: Work as a functional member of a team and successfully work with other teams and business functions to achieve positive results. Facilitate effective project team and cross-functional interactions (Technical, Operations, BD, Marketing, etc.).
• Problem Solving: Approach problems using a methodical and logical method to create a workable solution. Use numbers and mathematical approaches for various tasks. Conduct research using the Internet.
• Software: Use software applications effectively and efficiently (G Suite, MS Office, Bluebeam, Slack, etc.) to communicate and deliver work products.
• Process Oriented: Follow processes, continually seek to make processes more efficient, enforce processes, and conduct root cause analyses that lead to the update or creation of processes.
• Negotiation: Practice the Win-Win negotiation strategy to focus on TEECOM’s interests. If done correctly, both parties will be satisfied with the outcome. Know your BATNA (Best Alternative To a Negotiated Agreement) before entering into a negotiation.
• Emotional Intelligence: Nurture, mentor, and manage staff who work in a deadline-driven environment on projects with complex needs. These conditions can lead to stress in team members. Know how and when to apply pressure and when to nurture staff members, resulting in high\ levels of effective communication, team member satisfaction, motivation, and project results, and leading to a highly functional and successful team.
• Mentorship: Mentor the technical staff and teach them the correct processes. Come prepared to maximize the effectiveness of time spent with your team, and keep timeliness in mind so that you act immediately when the situation demands it.
• Management: Break down complex projects into smaller tasks, plan, schedule, budget, and mitigate risk to successfully deliver work both for clients and internally for TEECOM. Delegate tasks to the most appropriate resource that allows for the efficient execution of the work while challenging staff and allowing them to grow.

Essential Duties and Responsibilities

• Learn the building design process and the pursuit process
• Follow up on open pursuits
• Foster relationships with clients and the broader design team and ensure contact information and relevant discussions are documented
• Participate in client and industry events
• Manage expectations with partners, clients, and engineering staff
• Document processes unique to the client; track decisions, project expenses, and schedule
• Schedule and participate in client, construction, and design team meetings to gather or disseminate project requirements as they relate to technology (telecom, security, audiovisual, network)
• Manage project communications and information related to technology
• Develop and track projects using MS Project, Primavera, and Asana
• Track and manage the technology design to meet project requirements
• Maintain, track, and coordinate project-related information and data such as fees, scope, schedules, budgets, workload, and communications to ensure accuracy and accessibility when needed
• Generate, route, file, and distribute team documentation, including meetings, processes, and procedures
• Compile and maintain project filing system (drawings, calculations, specifications) to project management database
• Perform QA/QC on project documentation
• Prepare and assist with scheduling using Asana
• Perform resource balancing
• Develop project plans
• Track project deliverables
• Coordinate review of lessons learned upon project completion
• Provide weekly project status reporting to client
• Complete financial reconciliation (quotes vs. ROM) if requested
• Regularly document, update, and maintain team-related processes, workflows, and best practices. Actively initiate and participate in discussions about project challenges, process improvements, and other topics that enhance internal documentation and contribute to the team’s success and collaboration
• Perform other work-related duties as assigned
• Ensure timesheets/expenses/billing/invoices are accurate
• Achieve billed revenue target each quarter
• Meet project budgets and positively contribute to profitability
• Ensure that all client and design team due dates, submission dates, and completion dates are met
• Accounts Receivable (AR) over 90 days is less than 10% of the total AR

What Success in this Role Looks Like

• Established as an internal mentor and guides less senior staff
• Manage successful internal project team (on time, on budget, positive client feedback)
• Gain repeat clients
• Quarterly reviews are completed on schedule
• Utilization equals 85%
• Average hours worked is between 40 and 50 hours per week
• Achieve quarterly goals
• Actively engage with GitHub repositories, Callback One, Design Decision Logs, and other pertinent platforms by consistently contributing valuable documentation and participating in discussions to enhance internal documentation and team collaboration.

Experience

• Education/Degree/Major: Bachelors (business administration or construction management preferred) or equivalent experience
• Minimum of five years experience in discipline (telecom, security, audiovisual, acoustics, Wi-Fi, network) design for facilities construction projects
• Minimum of five years experience with project management software
• Minimum of five years in a consulting role
• Bluebeam Studio
• Microsoft Office 365 Suite
• G Suite
• Asana

Certifications

• Project Management Professional (PMP) is a plus
• Other industry certifications (RCDD, CPP, CDT, CTS-D, PSP, etc.) are a plus