Associate, Workforce Management
•Opploans· 9h
⚙️ Operations⏰ Full-time📈 Mid Level💰 $59k-89k🌎 Americas
9h ago
Tem·about 21 hours ago
We have built the new way for energy to be transacted.
tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that.
Our product, RED™, is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from.
Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone.
Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust.
We're hiring an Operations Manager to design the operating system that handles 10x volume growth without linear headcount scaling. You'll build the team structure, coordination mechanisms and resourcing strategy that keeps operations lean, automated and high performing.
This is a Manager (people leader) role focused on operational structure, talent strategy and continuous improvement. You are not here to be the Operations expert. That expertise sits with the team. Instead, you bring deep experience building scalable ops teams in high-growth tech companies - ideally fintech, energy-tech, or other regulated markets where ops owns the complex work that Product can't solve.
The Operations team handles the 20% that Product & Engineering doesn't solve. High-volume execution work, behind-the-scenes processes, and workflows / automations that keep the business running.
As tem scales, new operational complexity emerges. You spot these gaps early, design how Ops will own them, and build systems for your team to capture, codify and automate them.
Your job is to design the system for three types of work: Architects who own operational engines, drive strategy, and decide what gets automated vs what needs human judgment. Automation specialists who turn logic into executable systems. Execution specialists who handle edge cases requiring high domain expertise.
What this role isn’t
Not a player-coach role handling operational tickets or escalations.
Not an energy SME position - you leverage existing domain experts, not replace them.
Not a static role. Our operational system will shift as automation and volume scale.
Not a generalist building "best practice ops" - you're implementing a specific AI-native operating model.
This is a role for someone who raises standards, coaches effectively, brings operational discipline and builds systems that scale through leverage, not headcount.
Design and implement the team structure that enables three types of work to scale efficiently.
Drive ruthless prioritisation, clarify which bets to take, and lead our AI strategy to automate low‑value work, accelerate impact, and free the team to focus on the highest‑value outcomes.
Build the talent strategy and resourcing plan that delivers volume growth without linear headcount scaling.
Coach and develop the team through clear role expectations, performance management and career pathways.
Create visibility systems (dashboards, metrics, feedback loops) that make team performance and efficiency measurable.
Partner with Product, CX, Sales and HR managers to ensure clear ownership boundaries and effective collaboration.
Lead capacity planning and identify when to scale through automation vs hiring.
Spot emerging operational complexity early and design how the team will own and solve it.
Experience building and managing scalable ops teams in high-growth tech companies (fintech, energy-tech, or regulated markets preferred).
Strong people leadership—coaching, performance management, and developing team members in rapidly changing environments.
Track record designing team structures that deliver leverage (e.g., hub-and-spoke models, specialist ratios, AI-augmented teams).
Ability to spot operational gaps early and design ownership models before problems escalate.
Strategic capacity planning that balances automation investment, hiring, and team efficiency.
Comfortable working in environments where ops owns complex, high-stakes work that Product doesn't solve.
Exposure to energy, utilities or other complex service environments (but not required due to strong internal domain knowledge).
Background in operational tooling, automation or workflow optimisation.
Experience scaling teams from early stage to high functioning maturity.
Familiarity with regulated markets or compliance heavy operations.
Salary aligned to internal benchmarks and reviewed twice a year.
Stock options so everyone has ownership in our mission.
25 days holiday plus public holidays, with flexibility to swap the ones that matter most.
Birthday off.
Remote first working with clear core hours and no internal meetings on Friday afternoons.
Home working and wellbeing budgets:
Up to £1,200/€1,200 per year for your remote setup.
Up to £150/€150 per month for wellbeing.
We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know.
Intro call with Talent, 30 minutes.
Hiring Manager interview, 60 minutes.
Skills interview with Ops and cross functional leaders, 60 to 90 minutes, including a practical exercise.
Culture Add interview with leadership stakeholders, 45 minutes.
We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.