At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers with increasing use of AI across the business. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
The role
We are looking for a Human Resources Manager to be the “front line” of the People team. This role combines HR advisory, employee engagement, and office experience responsibilities to create a seamless employee journey. In this role, you will act as the first point of contact for HR queries from employees and managers, deliver and coordinate company-wide training such as induction and compliance, and own the office experience and engagement activities for your location, ensuring the workplace feels welcoming, connected, and aligned to our culture.
This role is designed to reduce complexity for employees, remove silos between teams, and ensure every person at Ten has a smooth, engaging, and consistent Employee Journey.
KEY RESPONSIBILITIES
HR Advisory (60%)
- Act as the first point of contact for everyday HR queries (e.g. annual leave, probation, policy clarifications, underperformance support etc).
- Advise managers on routine employee relations processes (e.g. disciplinaries, preparing for informal conversations etc).
- Escalate complex or high-risk matters (e.g. grievances, formal ER cases, legal issues) to the People Partners.
- Support smooth onboarding and offboarding processes in collaboration with the wider People team.
Induction & Company-Wide Training (20%)
- Deliver the first two days of induction for new starters, creating a warm and informative welcome.
- Coordinate and deliver mandatory company-wide training sessions (e.g. compliance, health & safety briefings, culture sessions etc).
- Ensure a clear transition from induction into team-based training delivered by line managers.
Office Experience & Engagement (20%)
- Take responsibility for the “look and feel” of the office, ensuring it is well-maintained, welcoming, and reflective of Ten’s culture.
- Act as the liaison with landlords and suppliers when issues arise (maintenance, repairs), escalating legal/contractual matters where required.
- Organise office-based engagement activities, social events, and cultural touchpoints that bring people together.
- Support company-wide engagement programmes in partnership with the People teams.
Guidelines for Hybrid/Home Office :
- Located in London
- Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Requirements
Essential requirements:
- Minimum 3 years’ experience in a similar HR role (HR Manager, Senior HR Advisor, or People/Engagement Specialist).
- Experience advising managers on routine HR processes (probation, underperformance, absence, disciplinaries).
- Proven experience delivering or facilitating training sessions (e.g. induction, compliance, workshops).
- Exposure to office engagement or cultural activities in a hybrid workplace environment.
- Working knowledge of local employment law and HR best practice.
- Strong interpersonal and communication skills; able to build trust and credibility at all levels.
- Organised and proactive, with strong time management and ability to balance multiple responsibilities.
- Confident in presenting and facilitating group learning sessions.
- Ability to handle sensitive and confidential information with discretion.
- Passion for creating a positive employee experience and thriving workplace culture.
- Attention to detail and accuracy in all aspects of work.
- Fluent in English
Preferred requirements:
- Professional proficiency in German (B2+)
- HR-related higher qualification (CIPD Level 3 or equivalent) desirable.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
