Sales Solutions Engineer

What Do We Do?

Triple Whale is the source of truth for eCommerce brands. Our platform centralizes the entire analytics stack- from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimize every dollar spent.

What You're Applying for

Triple Whale is looking for a Sales Solutions Engineer (SSE) to own the full spectrum of technical customer engagement - from pre-sales discovery and solution design through to post-sale implementation. This is a high-impact, hybrid role for a customer-focused technologist who’s equally comfortable partnering with sales and rolling up their sleeves on technical delivery.

You’ll act as the technical lead throughout the sales cycle, working closely with Account Executives to drive value-led conversations, validate customer requirements, and design tailored solutions using Triple Whale’s data platform. Once a deal is closed, you’ll lead customers through onboarding and hands-on implementation of our APIs, pixels, and server-side tracking.

If you’re a strategic thinker, clear communicator, and practical problem-solver who wants to help shape the growth of a key international market, this role offers the opportunity to make a real impact as we continue to scale in Australia and the broader APAC region.

What You’ll Do

Pre-Sales (Sales Engineering)

• Act as the technical lead during sales cycles, owning discovery, technical scoping, demo support, proof-of-concepts, and solution validation.

• Translate customer challenges into scalable, high-impact solutions using Triple Whale’s platform.

• Differentiate against competitors through strong solution design and deep expertise in ecommerce analytics and attribution.

• Deliver clear, compelling technical narratives that connect product capabilities to tangible business outcomes for ecommerce brands.

• Partner closely with Account Executives on deal strategy, objection handling, and overall execution.

Post-Sales (Solution Architecture / Implementation)

• Lead onboarding and implementation for new customers, including the integration of Triple Whale’s JavaScript pixel, APIs, and server-side infrastructure.

• Work directly with customer engineering teams and key stakeholders to ensure smooth, timely deployments.

• Build and execute structured implementation plans, applying best practices and light scripting (Python, SQL, JavaScript) where required.

• Diagnose and resolve technical issues across authentication, data flows, and API integrations using tools such as Postman, browser DevTools, and logs.

• Act as the ongoing technical advisor during onboarding, partnering with Customer Success to drive adoption and ensure tracking accuracy.

Cross-Functional Impact

• Advocate for customer needs by providing feedback to Product and Engineering teams.

• Contribute to internal enablement through the development of solution playbooks and reusable technical assets.

• Help scale technical success across APAC by shaping repeatable go-to-market motions and onboarding frameworks.

What You’ll Bring

• 5+ years’ experience in Sales Engineering, Solutions Engineering, or Solutions Architecture, ideally within SaaS, MarTech, or data platforms.

• Demonstrated success supporting both pre-sales and post-sale technical delivery for mid-market and enterprise customers.

• Strong hands-on experience with REST APIs, JavaScript (tracking and pixels), SQL, and scripting (Python and/or Node.js).

• Excellent communication skills, with the ability to confidently navigate both technical and commercial conversations.

• Solid understanding of ecommerce ecosystems, including Shopify, attribution models, and modern cloud infrastructure.

• Comfortable working in a fast-paced, remote-first, high-growth environment with a builder’s mindset.

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

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