Manager, Care Coordination

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences," and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role
Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.

You'll be responsible for managing a team of (2) Team Leads + (2-3) Senior Care Coordinators , leading team-wide initiatives and projects, and partnering with cross-functional teams on projects that impact Care Coordination.

Core Areas of Responsibility

• Directly manage (2) Team Leads and (2-3) Senior Care Coordinators, overseeing their performance and development, as well of that of the Care Coordinators under their leadership
• Support the team with inbound and outbound initiatives that drive satisfaction and growth
• Own the success of the team’s performance metrics, including SLAs, CSAT, Quality, etc.; while communicating any barriers and driving potential solutions
• Foster relationships with cross-functional stakeholders and partners, including Clinical Leadership, Product Development, Business Development, Care Operations, and Revenue Cycle Management
• Represent Care Coordination on major cross-functional projects (launching in new states, implementing new payer partners, etc.) and serve as a liaison to the rest of the Care Coordination team
• Lead internal projects, strategies and key results that help optimize and improve the client / clinician experience

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

• Understand Two Chairs business model and role of Care Coordination
• Understand and demonstrate proficiency on Care Coordinator workflows
• Develop rapport with direct reports and cross-functional partners

Where you’ll make an impact in the first year:

• Support and manage (2) Team Leads (that each have 8-12 Care Coordinator direct reports), as well as 2-3 Senior Care Coordinators
• Own and uplevel team performance through strengthening of metrics and approach to coaching
• Be a key contributor to company priorities by helping improve processes for our clients and clinicians

You’ll be successful if you have:

• Demonstrated experience in leading high performing customer service teams
• Experience and passion for mentorship/people management, ideally in a customer service setting
• Knowledge of or interest in health insurance, claims, and/or behavioral health
• Strong attention to detail and problem solving skills
• An ownership mindset, as we are a growing, rapidly changing, and sometimes ambiguous environment

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $103,000 and $119,000. The full salary range for this full-time, exempt role is $103,200 - $139,600.

In addition, we offer perks and benefits that support the health and well-being of our teams, including:

Equity in a high-growth start-up

• PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

#LI-Remote

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.