Loan Sales Lead

The Team:

Upstart’s Investor Services team is responsible for managing relationships with institutional capital investors, ensuring they have the necessary support, data, and insights to confidently invest in Upstart’s loan products. The team plays a crucial role in ensuring a seamless connection between Upstart’s borrower marketplace and the investors who provide the capital that fuels lending.

As the Loan Sales Lead at Upstart, you will own end-to-end coordination of Upstart’s multi-product loan sales, ensuring every detail—from sale dates to tape integrity—is executed with precision. You will drive process excellence across Investor Services by developing and maintaining structured workflows, improving documentation, and orchestrating communication across Capital Markets, Legal, Engineering, Servicing, and other cross-functional partners. This role is critical to building a scalable, accurate, and highly efficient loan sale engine as our product suite expands.

How you’ll make an impact

• Own the end-to-end coordination of loan sales, ensuring sale dates, tape updates, requirements, and cross-functional communications are always accurate, timely, and aligned.
• Maintain and continuously improve Investor Services’ loan sale processes—driving clarity, reducing errors, and building scalable workflows across multiple product lines.
• Perform detailed tape scrubs to verify loan eligibility, proactively identifying and resolving issues before they impact execution.
• Serve as the central point of contact for Capital Markets, Legal, Engineering, Servicing, and other partners, ensuring all stakeholders have the right information at the right time.
• Develop, document, and operationalize new processes for emerging products (e.g., auto, HELOC), ensuring strong adherence and smooth cross-team adoption.
• Evaluate tools, automation opportunities, and process enhancements that streamline loan sale operations and strengthen Investor Services’ overall efficiency.

Minimum Qualifications

• 3+ years of experience in loan operations, investor services, capital markets operations, or a similar process-driven financial services role.
• Demonstrated expertise in project management or workflow coordination, with a proven ability to manage complex, multi-step processes across multiple stakeholders.
• Exceptional attention to detail and accuracy, with experience maintaining documentation, reviewing data/tapes, or validating eligibility criteria.
• Strong written and verbal communication skills, with experience working in fast-paced, remote environments using tools such as Slack, email, and shared documentation platforms.
• High proficiency with spreadsheets (Excel or Google Sheets) and operational tools used for tracking, organizing, or automating process workflows.

Preferred Qualifications

• Experience supporting loan sales, securitizations, or other secondary market transactions across multiple consumer lending products.
• Familiarity with loan tape structures, tape validation processes, and eligibility criteria for asset sales.
• Background working with cross-functional partners such as Capital Markets, Legal, Engineering, and Servicing in a high-growth or rapidly evolving environment.
• Experience building or improving operational processes, especially in a multi-product organization.
• Comfort evaluating and adopting new tools or automation solutions to enhance workflow efficiency.
• Knowledge of project management methodologies (e.g., Agile, Lean, or similar) and experience using tools such as Jira or equivalent platforms.

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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