Senior Salesforce Developer (Service Cloud & Financial Services Cloud)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The Role

We are seeking a highly skilled Senior Salesforce Developer with strong expertise in Service Cloud and hands-on experience working within Financial Services Cloud (FSC). The ideal candidate will be responsible for designing, developing, and implementing scalable solutions, leveraging the full capabilities of Salesforce Service Cloud while aligning with the FSC data model. This role will work closely with business stakeholders, architects, and cross-functional teams to deliver enterprise-grade solutions for customer service and case management processes within the financial services domain.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Key Responsibilities

Solution Design & Development:

• Design, build, and customize Salesforce Service Cloud applications within the Financial Services Cloud instance.
• Develop and optimize Case Management, Service Console, Knowledge Base, Omni Channel Routing, and Service Cloud Voice features.
• Leverage FSC industry-specific data models (Households, Financial Accounts, Relationships, Client Data, etc.) to implement solutions that meet client needs.
• Build and maintain Lightning Web Components (LWC), Apex Classes, Triggers, Batch Jobs, and Integration Services.
• Create reusable technical components and ensure adherence to coding best practices.

Data & Integrations:

• Work with FSC data structures (e.g., Person Accounts, Financial Accounts, Client Profiles) and customize to support service processes.
• Develop API-based integrations with core banking, insurance, wealth management, and third-party systems.
• Ensure data consistency, compliance, and security across service workflows.

Service Operations:

• Implement workflow automation, Omni Scripts, and Flows for case resolution, service processes, and customer onboarding.
• Enable Einstein Bots, Service Analytics, and AI-powered recommendations where required. • Configure Service Entitlements, SLAs, and Milestones for financial service customers.

Governance & Quality:

• Conduct code reviews, enforce best practices, and mentor junior developers.
• Ensure compliance with Salesforce security model, FSC governance standards, and data privacy regulations (GDPR, HIPAA, PCI DSS as applicable).
• Work in Agile delivery environments, ensuring timely delivery of features and enhancements.

Required Skills & Qualifications

Technical Skills:

• 5+ years of hands-on experience as a Salesforce Developer.
• Strong expertise in Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, Service Cloud Voice).
• Experience working with Financial Services Cloud data model – including Person Accounts, Householding, Financial Accounts, and Relationship Groups.
• Proficiency in Apex, LWC, Visualforce, Triggers, SOQL, SOSL, and Salesforce APIs (REST, SOAP, Bulk, Streaming).
• Experience with Declarative tools (Flows, OmniScripts, Process Builder).
• Familiarity with Salesforce Integration Patterns (middleware, API-led, event-driven).
• Experience in DevOps/CI-CD tools (Gearset, Copado, Git, Jenkins).

Domain Knowledge:

• Understanding of Financial Services industry processes such as customer onboarding, servicing, dispute management, KYC, and compliance.
• Knowledge of banking, insurance, or wealth management operations is a strong plus.

Certifications (Preferred):

• Salesforce Platform Developer I (required) and Platform Developer II (preferred).
• Salesforce Service Cloud Consultant Certification.
• Salesforce Financial Services Cloud Accredited Professional (highly preferred).

Soft Skills:

• Strong problem-solving and analytical skills.
• Ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills.
• Experience working in Agile/DevOps teams.

Nice to Have:

• Exposure to Salesforce AI & Analytics tools (Einstein, Tableau CRM).
• Experience with MuleSoft or other middleware for integrations.
• Prior experience working in regulated financial environments.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a fultime position based in Bengaluru. The offered salary range is annually, depending on experience and location.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.