Xstore L3 Analyst

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The Role

As a Xstore L3 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4-6 Years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role Responsibilities

• Deliver L3 application support by performing detailed analysis, identifying root causes, and resolving high-priority production issues
• Handle incident tickets requiring technical investigation while adhering to ITIL standards and workflows.
• Manage store-specific configurations and master data updates through MNTs.
• Conduct problem analysis and implement fixes, enhancements and code changes within the Xstore application.
• Work closely with development, QA, L2 support and DevOps teams to resolve production defects and support new store deployment activities.
• Maintain accurate documentation for patches, knowledge base articles and deployment modifications

Must have qualifications

• Oracle Retail Xstore POS ==> Strong hands-on technical support experience on Xstore v23+ (Java-based framework)
• Xcenter / Xstore Office ==> Understanding of back-office integration and store configuration
• Programming ==> Java, Spring, SQL, XML, JSON
• Integration Web services ==> (REST/SOAP), Oracle Retail Suite modules
• Troubleshooting ==> Log analysis, debugging, performance tuning
• Deployment Tools ==> Jenkins, Git
• Database ==> Oracle / SQL Server proficiency
• OS & Environments ==> Windows,Xstore,Xenvironment,Xservices
• Retail Domain ==> Store operations, POS transactions lifecycle

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a Full Time position based in Bengaluru in India.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.