We are seeking a highly motivated and technically skilled Technical Implementation Manager to lead enterprise customer implementations from onboarding through go-live. This role serves as the primary technical and project management liaison between customers, onboarding and customer success teams, internal implementation resources, and offshore product development and technical support teams.
The Technical Implementation Manager owns the end-to-end implementation lifecycle, with a strong focus on data onboarding, validation, integration, and customer adoption to ensure customers realize value quickly and sustainably.
Responsibilities:
Customer Implementation & Project Ownership
- Serve as the primary point of contact during onboarding and implementation, building trusted relationships with enterprise customers.
- Develop and manage end-to-end implementation plans, including timelines, milestones, dependencies, and risk mitigation.
- Lead customer-facing change management initiatives related to data, workflows, and implementation processes.
- Coordinate cross-functional teams to ensure smooth, timely go-lives and reduced time-to-first-value.
Technical Implementation & Data Management
- Work with clients on finalizing business decisions and measures selection for their tenancy.
- Guide customers through data Kick-off/onboarding, validation, and integration to ensure clean, accurate historical & incremental data.
- Review and validate incoming data files, confirm mapping logic, and identify data quality, formatting, or logic issues.
- Investigate and resolve data-related issues during pre-implementation using structured analysis and file-based validation.
- Act as the technical liaison between customer-facing teams and offshore product development and implementation/technical support teams.
Communication, Training & Enablement
- Translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
- Deliver implementation training, workshops, and documentation to support customer adoption.
- Maintain and improve implementation knowledge base articles, SOPs, and educational resources.
Continuous Improvement & Cross-Functional Collaboration
- Own incident triage during implementation, driving issues from investigation through resolution.
- Partner with product, engineering, QA, sales, and support teams to improve implementation processes and platform stability.
- Track implementation KPIs and customer adoption metrics, using data-driven insights to identify opportunities for improvement.
Requirements
- Bachelor’s degree (BA/BS) in a relevant discipline.
- 5+ years of experience in healthcare administration, healthcare technology, or healthcare SaaS.
- Experience working with Health Plans, Independent Physician Associations (IPAs), Management Service Organizations (MSOs), and/or value-based care programs.
- Strong project management skills with the ability to manage multiple implementations concurrently.
- Strong analytical and problem-solving skills, particularly related to data validation and integration.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
- Hand-on working experience in data analysis using UNIX and MYSQL
- Willingness to collaborate with international teams as needed and work in extended office hours
Competencies:
Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy
- Builds trust by following through on commitments and leading with integrity and authenticity.
- Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism.
- Understands and responds to the emotions and behaviors of others.
- Leverages emotional intelligence to influence positive results.
Balances Stakeholders & Manages Conflict
- Anticipating and balancing the needs of multiple stakeholders and multiple projects.
- Highly prepared and knowledgeable about expectations.
- Delivers fair and flexible response to stakeholder needs.
- Handling conflict situations to resolve effectively and professionally.
- Applies fair decision-making to balance competing interests mediating any points of abrasion.
Drives Results, Vision, and Purpose
- Ensure daily tasks lead to impactful results that align with Vatica priorities.
- Results-driven champion for Vatica.
- Adjusts plans as needed to ensure effectiveness.
- Profitability focused, persistent in achieving objectives with a positive track record of exceeding performance
Manages Ambiguity & Complexity
- Works through situations where factors of direction are not certain.
- Comfortable working through change and can act on decisions without the total picture.
- Researches the root cause of problems and collaborates with multiple sources to solve them.
Situational Adaptability & Flexibility
- Adapts approach in real time to respond to different situations.
- Thinks quickly and readily adapts behavior in the moment.
- High level of versatility.
Strategic Mindset
- Considering future possibilities or roadblocks and creating strategies to drive results.
- Anticipates future trends and implications of decision making.
Benefits
WORKING AT VATICA HEALTH ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
Good Health
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
Happiness
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $80,000.00 to $90,000.00 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.
