Business Analyst (Nightshift)

The Business Analyst for Client Experience is an individual contributor responsible for supporting the Client Experience initiatives. This role requires a background in finance, operations, CX Center of Excellence, B2B, C2B or contact center environments. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions. Acting as a technical and functional specialist, the individual will work independently, seeking guidance only in complex situations.
This role demands a strong understanding of Client Experience data and best practices, along with project management skills. The candidate will collaborate with business leadership across Client Services to drive improvements in client experience.

Key Responsibilities:

• Partner with Client Services leadership including Go-to-Market Services leadership, Client Care leadership, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experience Net Promoter Score (NPS) survey initiatives.
• Utilize data analytics to provide actionable insights aimed at improving NPS survey management and returns.
• Demonstrate strong project management skills to address issues and lead process improvements.
• Develop executive communications that tell a compelling story about the state of Client Experience surveys.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
5+ years of relevant work experience with a Bachelor's degree, or at least 2 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD.
Expertise in Data Analytics, leading to actionable insights.
Strong cross-organizational project management skills.
Proficiency in executive presentations.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.