Consultant, Technical Solutions

The Consultant, Technical Solutions role is a key position within our organization, serving as the main technical liaison for CyberSource clients including merchants, acquirers, and payment facilitators. As part of Visa Acceptance Solutions, the Consultant is responsible for managing technical aspects of service implementation, supporting clients in production, ensuring stable performance, and strengthening long-term relationships in partnership with the Account Manager.

This role also involves addressing technical concerns related to CyberSource services, driving incident resolution, and ensuring client satisfaction
Responsibilities:

• Serve as the primary technical point of contact for assigned clients and maintain strong client relationships.
• Partner with Sales to build relationships across technical and business stakeholders.
• Conduct regular business performance reviews for live merchants and partners.
• Proactively monitor client accounts to identify and resolve technical issues.
• Manage and troubleshoot escalated technical problems, collaborating with Product Development, Product Management, and Operations.
• Provide technical training and support to clients.
• Educate clients on product features, functionalities, and integration opportunities.
• Create, edit, and distribute client communications and notifications.
• Stay informed about industry trends and emerging technologies in digital payments and commerce.
• Contribute to technical documentation, knowledge bases, and support resources.
• Lead and manage client technical projects, ensuring successful implementation of payment solutions.
• Act as a subject matter expert on standards and regulations related to digital payments and compliance.
• Serve as a senior escalation point for complex technical issues.
• Drive new initiatives and process improvements within Technical Solutions.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
4 years of work experience with a bachelors degree, or at least 2 years with a masters degree.
Strong communication and interpersonal skills, able to work with technical and non-technical stakeholders.
Experience troubleshooting technical issues and delivering effective solutions.
Ability to work independently and manage multiple clients.
Preferred experience in client-facing or technical support roles.
Programming experience with web-based (PHP, Python, .NET, JavaScript) or mobile (iOS, Android) technologies, and experience with REST, JSON, SOAP, XML, and tools such as Postman.
Understanding of Web Security, TLS, HTTPS, and hash algorithms.
Familiarity with PCI DSS compliance.
Experience with e-commerce platforms, shopping cart systems, risk management solutions, or payment service providers is a plus.
Experience with data visualization tools such as Grafana, Splunk, or Kibana is preferred.
Strong leadership and teamwork abilities with cross-functional collaboration skills.
Proficiency in English and Spanish. Portuguese is a plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.