What does the CRM team do
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, and Fintech.
The CRM team also works in collaboration with Product, Finance, Legal, Client Services teams and other business function at Visa to drive client relationships.
Roles & Responsibilities of this position:
- Manage and enhance existing relationships with local, regional, and global Fintech companies in Japan, while identifying and capitalizing on key business opportunities for core products and Value-Added Services (VAS).
- The candidate must be client-focused, prioritizing an understanding of client objectives and business challenges, fostering strong relationships with both client executives and operational teams, aligning work plans with Visa’s core priorities, and collaborating with internal stakeholders to leverage Visa’s capabilities for client’s business growth.
- Develop a robust Fintech pipeline through active engagement with the Fintech community. This involves building a network by connecting with venture capitalists, attending Fintech events, and brainstorming potential business models. A thorough understanding of the Fintech ecosystem and trends, along with a comprehensive grasp of business requirements (such as government licensing and Visa’s internal processes), is essential.
- Collaborate with enablers and processors to optimize synergies and build an effective Fintech ecosystem, thereby contributing to the enhancement of Japan's payment ecosystem. This requires the candidate to assess and analyze the strengths and weaknesses of various market enablers and effectively connect them with Fintech entities in need.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
What do you need
Key Competencies:
- Exhibits commercial acumen by applying analysis to evaluate business opportunities, ensuring budget, profitability, and earnings targets are based on sound assumptions and effective business models.
- Possesses excellent presentation, communication, and networking skills.
- Capable of developing strong connections at all levels with clients and internal stakeholders.
- Self-starter with a proven ability to take initiative and adapt in a rapidly changing, often ambiguous market environment.
- Demonstrates a disciplined and organized approach to consistently and systematically address both immediate and long-term priorities.
- Leads cross-functional teams with a collaborative, results-driven leadership style that is inclusive and capable of decisive action.
- Strategically creates a clear vision, breaking objectives into actionable deliverable phases.
- Approaches risk management with discipline, identifying and analyzing risks in decision-making processes.
- Demonstrates eagerness and curiosity to learn, sell, and build a robust network both within and outside the firm.
- Maintains high levels of professional humility, actively seeking and constructively using feedback.
Qualifications:
- Fluent in both spoken and written Japanese and English.
- 12 years of experience in sales, business development, or management consulting.
- Strong understanding of the Japanese fintech landscape.
- Demonstrated ability to design, negotiate, and manage the execution of complex business agreements and sales efforts.
- Demonstrated success in account planning, execution, and project delivery.
- Demonstrated success in stakeholder management within large, complex organizations.
- Knowledge and experience in payments, eCommerce, and mobile technologies are advantageous.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
