The Fraud Solutions Manager is a fraud and product subject matter expert within the Acceptance Risk & Security Solutions team in North America. This role is responsible for clearly articulating how Visa’s merchant and acquiring-facing Risk & Security Solutions, along with key partner offerings, address complex client fraud and security needs.
This role collaborates cross-functionally to intake and triage client requirements, support roadmap alignment, deliver real-time market insights to strengthen go-to-market execution. The position requires strong client-facing communication skills and the ability to translate technical fraud and security capabilities into clear value narratives.
- Develop segment-specific go-to-market strategies, including tailored positioning, use-case narratives, and industry playbooks, while providing ongoing field support to drive product adoption and revenue.
- Build data-driven business cases by assessing market opportunities, financial impact, and resource/technical needs to inform product recommendations and investment prioritization.
- Support sales in fraud-discovery and solutioning conversations by identifying client pain points, offering fraud-domain expertise, and advising on targeted mitigation strategies.
- Partner with customer-facing teams to lead product-solutioning efforts, ensuring a smooth product experience and driving enhancements that improve satisfaction and adoption.
- Actively monitor and maintain an understanding of fraud pattern trends across various sectors and apply key insights to client engagements and the regional portfolio strategy.
- Develop and maintain expertise in internal and external fraud-prevention tools including AI/ML models, rules engines, device intelligence, and authentication solutions and understand how they are deployed across markets to improve decisioning accuracy.
- Source and synthesize data from disparate systems, validating inputs and transforming them into actionable insights that support product strategy and operational decision making.
Locations: San Francisco, CA or Austin, TX
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
- 5+ years of experience in fraud prevention, risk management, identity solutions, payments, or related product/solution roles.
- Demonstrated subject-matter expertise in fraud patterns and emerging attack vectors (e.g., ATO, APP, synthetic identity, CNP fraud) and experience engaging directly with clients to support discovery, solutioning, and recommendation discussions.
- Experience working as an individual contributor driving outcomes across multiple cross-functional teams (e.g., Product, Sales, Strategy, Data Science, Engineering).
- Proven ability to translate technical fraud and risk capabilities into clear value narratives for both internal and external audiences.
- Strong analytical skills with experience analyzing data from disparate systems to inform product and market decisions.
- Demonstrated ability to develop business cases, evaluate market opportunities, and influence product roadmap decisions with data-driven rationale.
- Excellent communication skills with the ability to simplify complex concepts for executive, technical, and commercial stakeholders.
- Strong organizational and prioritization skills; comfortable operating in a fast-paced, matrixed environment.
- 7+ years of experience specifically within payments, merchant acquiring, or fraud/risk vendor ecosystems.
- Background working with or evaluating fraud-prevention technologies such as AI/ML-based detection platforms, rules engines, device intelligence, behavioral biometrics, or authentication providers.
- Experience building vertical-specific GTM strategies, playbooks, collateral, or enablement assets for sellers or client-facing teams.
- Hands-on experience with fraud operations, risk analytics, or product management for risk/security products.
- Strong familiarity with the merchant ecosystem, including vertical-specific fraud drivers, operational constraints, and regulatory considerations.
- Experience partnering with data science or engineering teams to shape new capabilities, evaluate model outputs, or interpret fraud modality insights.
- Prior experience influencing or coordinating product roadmaps, backlog prioritization, or market-facing solution design.
- Comfort presenting to senior executives, large clients, or technical teams; experience delivering workshops, demos, or advisory sessions.
- Advanced degree in a relevant field (e.g., Business, Data Science, Information Security, Economics) is a plus.
- Familiarity with Visa’s ecosystem, products, or risk capabilities is a significant advantage.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is $131,600 to $233,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
