WalkMe is looking for a Technical & UX Writer to join our Knowledge Management team in Israel!As a Technical & UX Writer at WalkMe, you will have the exciting opportunity to work closely with a variety of WalkMe teams to produce internal and customer facing product documentation, as well as product microcopy. The technical & UX writer plays a vital role in getting our customers up and running quickly and making our products accessible and usable when implementing WalkMe solutions.The ideal candidate enjoys mastering new technologies and has both a demonstrated ability to deliver high-quality easy to read technical publications (including blogs or white papers), and a technical background that enables them to easily interact with product managers, software engineers, and pre- and post customer-facing teams.
What will you be accountable for?
- Create and organize internal and external product documents.
- Work closely with our Product team to understand product features and modules which are to be "translated" into external materials for customers and enablement for employees.
- Research, edit, and write all required technical content for product release.
- Write easy-to-understand user interface text, online help, release notes, and developer guides.
- Increase end-user understanding through the use of screenshots, product mockups, diagrams, and animations.
- Work in a fast dynamic environment.
- Keep and follow cross-organizational processes
What will you bring to the table?
- Native English level – Must.
- A minimum of 2 years' experience as an external Technical or UX Writer - Must.
- Work experience in a technical environment - Must.
- Experience in a SaaS company - Advantage.
- Experience working with Confluence - Advantage.
- Experience working with Wordpress - Advantage.
- Experience working with Figma - Advantage.
- Excellent writing and verbal communication skills.
- Ability to communicate effectively and explain technical issues clearly in a non-technical way.
- Highly-motivated, responsible individual focused on delivering results.
- Excellent people skills for interacting with cross-functional teams.
- Ability to work independently as well as with marketing, product, and other cross-functional teams.
- Ability to lead and complete writing tasks efficiently and under tight deadlines.
- Past experience in handling multiple projects and changing priorities
