Working Student – Customer Support (m/f/d)

We are Workerbase – building an AI platform that digitizes manual manufacturing processes for global brands like Porsche, Siemens, BASF, Bosch and many others. As our customer base grows, we’re looking for a Working Student in Customer Support who wants to learn fast, take ownership, and help our customers succeed with our product.

If you’re proactive, tech-curious, and love solving problems, this is your chance to gain hands-on experience in a fast-growing B2B startup. 👇

⭐ What makes this role exciting

Real impact from day one 🚀

• You’ll work directly with our customers and internal teams — helping real factories solve real problems. Your feedback and ideas will influence how we improve our product.

Learn how tech meets manufacturing ⚙️

• You’ll get a front-row seat to how digital transformation actually happens — working with innovative technologies and global enterprises.

Collaborate with experts 🌍

• Join a small, motivated, and international team that values initiative, curiosity, and ownership.

🪄 What you’ll do

• Help customers troubleshoot issues and find fast, effective solutions.

• You represent the company with professional and concise communication.

• Be the first point of contact for customer inquiries via chat, email, or support tickets.

• Work closely with our Customer Operations and Product teams to track recurring topics and propose improvements.

• Keep our internal knowledge base up to date.

• Contribute to creating a great customer experience end-to-end.
  

🤝 You’re a fit if you

• Are currently studying (Bachelor’s or Master’s) - ideally in engineering, business or a related field.

• Are fluent in English (C1 level or above), German is a plus.

• Are a problem solver who enjoys helping people and learning about technology.

• Communicate clearly and take responsibility for follow-ups.

• Can work independently, stay organized, and handle multiple requests at once.

• Bonus: You’ve worked with SaaS tools or have experience in tech support, helpdesk, or customer service.
  

🎁 What you get

• A steep learning curve and insight into enterprise SaaS and AI-driven manufacturing.

• Real responsibility and ownership from day one.

• A flexible hybrid work setup that fits your studies.

• A supportive, international team that values learning and growth.

• A modern office in Munich and legendary company events.

• Competitive hourly pay and the potential to grow into a full-time role in Customer Support, Solution Consulting, Solution Engineering or Product.