About Zenara Health
Zenara Health is rebuilding the operating system of healthcare for the post-AI era.
They are an AI-native healthcare company enabling Primary Care and Multi-Specialty practices to deliver whole-person care by integrating General Care Management (GCM) with Behavioral Health Integration (BHI). Their platform uses advanced AI to eliminate administrative burden across clinical documentation, care coordination, and revenue cycle management—so clinicians can focus on what actually matters: patient outcomes.
While most digital health companies optimize around one specialty, Zenara’s differentiation is systemic. They integrate mind and body care into everyday medical workflows, unlocking new clinical and financial value for practices while improving quality of care at scale.
They are at an inflection point. As we expand aggressively beyond Psychiatry into Primary Care and Multi-Specialty practices, they are looking for an elite clinical operator to lead this transformation on the ground.
The Role
As Director of Clinical Transformation & Implementation, you are the clinical diplomat, workflow architect, and long-term owner of our customer relationships.
This is not a software “implementation” role.
You will own the entire lifecycle of a partner relationship—from post-sale onboarding through training, go-live, optimization, and long-term account success. You will work directly with physicians, practice leadership, and Zenara’s product and engineering teams to fundamentally change how medicine is practiced using AI.
You are the bridge between Silicon Valley-grade AI and the front lines of American healthcare.
Requirements
What You Will Do
- Clinical Workflow Engineering
- Deeply analyze Primary Care and Multi-Specialty workflows including intake, chronic disease management, referrals, care coordination, billing, and documentation.
- Redesign these workflows to be AI-first, leveraging agentic AI to reduce cognitive and administrative load for clinicians.
- White-Glove Implementation & Go-Live Ownership
- Lead high-stakes deployments for mid-sized and growing medical practices.
- Own implementation timelines, clinical configuration, physician training, and successful go-lives.
- Full Lifecycle Account Ownership
- Serve as the primary face of Zenara Health for partner practices.
- Drive long-term adoption, optimization, renewals, and expansion—ensuring partners become true advocates of the platform.
- Behavioral Health Integration Leadership
- Enable Primary Care and Multi-Specialty physicians to effectively integrate and monetize Behavioral Health using GCM/BHI workflows.
- Act as a trusted clinical advisor on how mental health fits into chronic disease management and whole-person care.
- Change Management & Clinical Trust-Building
- Navigate physician skepticism and resistance through clinical credibility, empathy, and high-EQ relationship management.
- Translate AI capabilities into language clinicians understand and trust.
Who You Are
- Clinician by Training
- MD, MBBS, RN, PA, or equivalent clinical background strongly preferred.
- You “speak doctor” fluently and command respect in clinical rooms.
- Primary Care & Multi-Specialty Fluent
- Strong understanding of chronic disease workflows (Diabetes, Hypertension, multimorbidity).
- Clear grasp of how behavioral health integrates into general medicine.
- US Healthcare Expert
- Deep experience with US clinical operations, compliance, and reimbursement.
- Strong working knowledge of CPT coding, especially GCM and BHI, and Revenue Cycle Management.
- Elite Operator Pedigree
- Background in top-tier US health systems, elite digital health startups, or management consulting (e.g., McKinsey, Deloitte Health).
- Proven ability to operate in complex, ambiguous, high-impact environments.
- AI-Forward Mindset
- You are excited—not threatened—by AI.
- You want to leverage AI to multiply clinical impact and scale care delivery.
Benefits
- Competitive salary and performance-based bonus.
- Fully remote work environment with flexibility.
- Night-shift stipend for applicable hours.
- Equipment and learning stipends to support professional growth.
- Paid local holidays and time-off benefits.
