Senior Product Manager, Merchant Growth & Enablement
- Create the merchant experiences that power Zip’s growth and shape the future of how millions of customers and merchants connect
- Bring deep senior product management experience, ideally in B2B environments, with a track record of building commercially impactful products
- Hybrid working from our Sydney office, with the flexibility you need to do your best work
Write your story with a career at Zip
Join Zip’s Product team, where we obsess over building simple, transparent and intuitive experiences that help customers shop with confidence and empower merchants to grow. Our teams pair customer insight with cross-functional collaboration to deliver products that make a real impact across Australia and New Zealand.
As our Senior Product Manager for Merchant Growth and Engagement, you will shape the journeys that define how Zip and our merchant partners work together. You’ll uplift the merchant value proposition, drive onboarding conversion, remove operational friction and create an ecosystem where merchants can offer Zip products seamlessly. Your work will touch merchant dashboards and internal systems, influence cross-functional delivery across Engineering, Marketing, Risk, Data Science, Compliance and Operations, and directly drive measurable commercial outcomes.
What you'll own
- Define and deliver the vision for merchant growth, designing and enhancing merchant onboarding, transactions and support experiences to drive acquisition and satisfaction.
- Partner with Product Design to craft compelling, compliant and intuitive merchant experiences, translating these into clear engineering requirements and guiding teams through delivery.
- Collaborate with Engineering, Marketing, Commercial, Risk, Compliance, Data Science and Operations to deliver scalable and merchant-centred solutions that balance speed, safety and commercial outcomes.
- Use data, experimentation and research insights to diagnose friction, prioritise improvements and validate impact.
- Own key metrics across onboarding quality, repayment performance and account engagement, ensuring forecasting, visibility and clear communication of trends.
- Champion “customer-first” and compliant merchant experiences in partnership with Legal, Risk and MX teams.
What you'll bring to the team
- 5+ years’ experience in product management within fintech, financial services, lending, payments or other regulated environments
- Proven success designing and optimising merchant journeys across onboarding, repayments, account management, risk decisioning or lifecycle engagement
- Business acumen with an understanding of the closed loop flywheel and the levers that drive merchant and customer engagement
- Analytical depth, with the ability to translate insights into high-impact product opportunities
- Comfort operating within complex technical and operational ecosystems, collaborating with engineering, risk, data and compliance teams to deliver outcomes at pace
- Structured product craft across discovery, experimentation, prioritisation frameworks and iterative delivery
- A mindset that embraces AI and new tools to adapt, learn and grow.
- An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
- Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
What you’ll get in return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You’ll also receive:
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
- Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
- 2 days paid volunteering leave per year
- Fee-free Zip products, and discounts with Zip merchant partners
- Team social events, epic offices, free breakfast daily, and weekly free lunches
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
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