63:T450,Workshop Objectives This workshop aims to equip trainees with the basic technical and behavioral skills required by contact center employees, by providing practical and simplified content covering the following aspects: Training Content Networking Basics - Introduction to networks and their types (LAN, WAN, VPN) - Network components: router, switch - Basics of IP addresses, subnetting, and the DHCP protocol...Etc. - The importance of networks in the contact center environment Fiber Optic Basics - The difference between optical and copper cables - Advantages of optical cables in connection speed and quality of service - How to deal with optical cable faults In the Workplace Customer Care Skills - The art of active listening and understanding customer needs - How to manage difficult calls and objections - Using appropriate tone of voice and language - Practical applications in real-life scenarios Practical Activities - Simulating real customer calls - Exercises on setting up the internal network for the call center - Analyzing and dealing with real-life network failures64:T4bb,

Workshop Objectives

This workshop aims to equip trainees with the basic technical and behavioral skills required by contact center employees, by providing practical and simplified content covering the following aspects:

Training Content

Networking Basics

- Introduction to networks and their types (LAN, WAN, VPN)

- Network components: router, switch

- Basics of IP addresses, subnetting, and the DHCP protocol...Etc.

- The importance of networks in the contact center environment

Fiber Optic Basics

- The difference between optical and copper cables

- Advantages of optical cables in connection speed and quality of service

- How to deal with optical cable faults In the Workplace

Customer Care Skills

- The art of active listening and understanding customer needs

- How to manage difficult calls and objections

- Using appropriate tone of voice and language

- Practical applications in real-life scenarios

Practical Activities

- Simulating real customer calls

- Exercises on setting up the internal network for the call center

- Analyzing and dealing with real-life network failures

Earthlinktele

Open Positions (1)

Contact Center Internship

Company Details