Customer Support Analyst - 12 Month Contract
•Myob 2Hybrid· 20h
🏷️ Data Science📝 Contract📈 Mid Level🇦🇺 Sydney, Australia
20h ago
10xgenomics·8 days ago
About the role:
The Science & Technology Advisor (STA) is primarily responsible for accelerating the sales process and maximizing revenue for every sales opportunity in their territory. They will conduct sales and related sales support activities for all products and applications within the 10x Genomics portfolio. The STA is a highly technical position and requires in depth knowledge of all products and applications within the 10x Genomics portfolio. The STA is expected to be a field technical expert and will sell products to specified academic, government, private, and/or industrial accounts in an assigned territory. The incumbent will work from a remote location that must be located within the territory with a strong preference for ready access to a major airport.
What you will be doing:
• Partner closely with the sales team to generate, qualify, and close sales opportunities
• Work with product management, R&D, applications, marketing, and field sales from 10x Genomics and distributors to develop and disseminate content, strategy, collaborations, and go-to market activities
• Maintain appropriate records and provides relevant information to help forecast business as needed
• Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues
• Provide weekly, monthly, and/or ad hoc business/activity reports as required
• Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary
• Achieve assigned territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc
• Work closely with sales team to develop specific account growth, penetration, and support activities
• Provide mentorship, training, and education to colleagues, distributors, and/or customers as applicable
• Participate in other global and regional Science & Technology Advisor team activities as required
Minimum Requirements:
• Strong Oral and Written Communication skills including small and large group presentations
• Master’s degree (or equivalent) in a relevant field of study
• Experience with NGS, immunology, cell biology, molecular biology, oncology, neuroscience via prior work experience and education
• Ability to effectively network in and outside of the company
• Ability to walk and or stand up to 8 hours a day, and travel to meet with customers
• Organized, detail oriented and results driven
• Proficient in using MS Office Suite (e.g. PowerPoint, Excel, Word)
• Overnight travel up to 50% of the time based on territory
• Valid driver’s license, acceptable motor vehicle, car insurance, and acceptable driving record
• Proficient in French and English
Preferred Skills and Experience:
• PhD in a relevant field of study
• Track record of success selling and negotiating
• Extensive commercial experience (Sales, Marketing, Support) in life science research industry serving academic, industrial, hospital, government, biotech and/or biopharmaceutical accounts
• Deep and broad NGS experience
• Single cell and spatial genomics experience
• Experience using a CRM system (e.g. SFDC)
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About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
Please be aware of recruitment scams impersonating 10x Genomics. All recruiting communication will come from email addresses @10xgenomics.com. We also want to encourage you to apply to 10x Genomics positions directly on our careers site, Careers.10xgenomics.com or from reputable third party sites, such as LinkedIn or Indeed. We will never request payment or sensitive personal information during the recruiting process.