About 1st Formations

At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence.

Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.

We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.

No stitched-together services.
No legacy workflows disguised as software.

Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.

Why Join Us Now?

You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression.

• £18m annual revenue, including £9m ARR

• Over 1 million companies formed

• Certified B Corp and Carbon Neutral Business

• Forecast to grow 5x–10x over the next three years

The role

This role offers the opportunity to join a growing e-commerce company within the Compliance Department, focusing on anti-money laundering processes. It involves supporting the company in meeting regulatory requirements by carrying out Know Your Customer (KYC) checks and ensuring compliance with MLR 2019 and the EU 5th Directive.

Key Responsibilities

• Conduct anti-money laundering and EKYC checks in line with regulatory requirements

• Maintain accuracy and consistency across all verification decisions, adhering to AML, EKYC, and internal compliance requirements.

• Liaise with a high volume of customers via email, telephone and live chat to obtain and verify required information

• Support customers in completing compliance requirements to ensure timely order processing

• Handle inbound queries professionally, providing clear guidance on compliance procedures

• Maintain accurate records and complete administrative tasks efficiently and with attention to detail

• Work independently to meet daily targets and deadlines while maintaining high standards of accuracy

• Review identity verification submissions via the Onfido Dashboard, including document checks, biometric (selfie/liveness) checks, and address verification

• Assess the authenticity of government-issued identity documents (passports, national IDs, driving licences) from a wide range of countries.

• Action submissions as approved, declined, or escalated in accordance with internal policy and Onfido workflow configurations.

• Escalate high-risk, ambiguous, or complex cases to senior reviewers or the compliance team with clear case summaries.

What we are looking for

• Fluent English, both written and verbal

• Strong communication and customer service skills

• Polite, professional, and approachable manner

• Highly organised with strong attention to detail

• Confident using IT systems, with fast and accurate typing skills

• Proactive, self-motivated, and able to work independently in a remote environment

• Flexible, team-oriented, and reliable with a strong work ethic

• Positive attitude and a high level of integrity

What We Offer

· Competitive salary and comprehensive benefits package

· Hybrid working model

· Real opportunities for progression as the business scales

· The chance to influence both customer experience and product development

· A culture that values ownership, impact, and continuous learning

Equal Opportunities
1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.