Key Responsibilities

• Act as liaison between the client’s business organization and software delivery teams.

• Provide subject matter expertise to guide the development and implementation of business solutions.

• Lead and facilitate requirements gathering sessions, workshops, and interviews with stakeholders to capture business needs accurately and translating the requirements into functional design specifications, user stories, use cases and business process flows while ensuring alignment with project goals

• Manage and prioritize requirements in collaboration with product management and other cross functional teams.

• Adjust the requirements based on timeline, complexity and other business drivers.

• Work with Business and Technical teams to groom and prioritize work and ensure effective communication and delivery of high-quality solutions.

• Define and document business dependencies and understand system intricacies for all integrated platforms.

• Analyze complex business processes, identify automation opportunities and reengineer processes to improve automation potential.

• Perform data mapping and define all the aspects of integration between platforms

• Collaborate with project managers to plan and prioritize tasks, resources, and timelines for successful project delivery and identify, document, track, and communicate risks, assumptions, issues, and decisions.

• Document assigned feature sets and work with Quality Assurance to validate system functionality and ensure developed functionality conforms to specification.

• Lead User Acceptance Testing sessions and ensure successful operations handoff for launched features.

• Stay up-to-date with industry trends, best practices, and emerging technologies relevant to the business analysis field.

• Able to work with a high level of independence and initiative, while being able to adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision.

• Participate in status meetings and other leadership activities for the project.

Minimum Qualifications

• Bachelor’s degree in Management Information Systems, Computer Science, Business or related field or equivalent professional experience.

• 10+ years of experience as an IT Business Analyst or other relevant experience

• Knowledge of Web and Mobile based platforms and experience working with APIs

• Experience with Agile/Scrum methodology

• Experience in creating mockups, wireframes, and prototypes.

• Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.

• Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint)

Additional Experience Desired

• Demonstrated project management skills.

• Previous hands-on quality assurance background with experience full-cycle testing of functional requirements and managing requirements traceability.

• Scrum training and/or certifications

• Certification(s) such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis) is a plus.

• Experience with Business Process Management Solutions such as Macess (BPM) is nice-to-have

Knowledge, Skills and Abilities

• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.

• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies

• Proficient in using business analysis tools such as Microsoft Visio, Excel, JIRA, Confluence and other relevant software.

• Excellent understanding of the organization’s goals and objectives.

• Excellent analytical, mathematical, and creative problem-solving skills.

• Excellent written and oral communication skills.

• Excellent listening and interpersonal skills.

• Logical and efficient.

• Keen attention to detail.

• Ability to conduct research into systems issues and products as required.

• Ability to communicate ideas in both technical and user-friendly language.

• Highly self-motivated and directed.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to handle multiple projects simultaneously and manage priorities effectively.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment.

• Strong critical thinking skills to assess current processes and propose new ideas

• Change Agent - Excited about change, drives business process improvement and technology expansion within the business.  Resilient in the face of opposition and adversity, able to complete required changes.

• Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.

• Excellent interpersonal skills to build strong relationships and work collaboratively with diverse teams.

Benefits

• Medical Insurance benefits as per company policy. 

• Life Insurance as per company policy

• 12 days of paid vacation, sick leave and paid holidays as per local law

• Paternity and maternity leave as per as per local law

• Marriage, bereavement and graduation leaves as per company policy

• Sick leave and paid holidays as per local law

• Christmas bonus as per local law

• Saving Fund “Asociacion Solidarista”

• Beach house (Managed by the Asociacion Solidarista)

• Discounts in local shops

• Direct deposit of payroll.

• Paid professional certifications

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach. 

• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams. 

• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.

• We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. 

Join us and be a part of a global tech community! 🌍💼  Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!