Senior Security Engineer, Field Security

Reports To: Manager, Field Security
Function/Department: Business Technology / Security

---

Purpose of the Job

At 6sense, customer trust is key. As part of the Security department, the Field Security team represents the public face of 6sense’s information security program. This role is responsible for customer security team relationships to include: leading customer security assessments, managing the customer audit program, and maintaining core tooling that supports the company’s customer assurance strategy. It is a highly cross-functional position, well-suited for professionals who operate effectively at the intersection of security, customer success, and business operations. The role implements responsible adoption of AI and automation to enhance the efficiency and impact of field security programs.

---

Responsibilities & Accountabilities

Customer Assurance

• Manage all customer communications, including security inquiries, incident notifications, and beyond.

• Drive all customer security assessments, ensuring timely, accurate, and professional responses.

• Support the sales cycle through customer engagement to address security questions or concerns as needed.

• Proactively communicate emerging customer security concerns and influence product security roadmap.

• Collaborate cross functionally with other departments (e.g. Legal, Engineering, Product) to ensure alignment on customer assurance efforts and content accuracy.

• Build and manage a scalable customer audit program, including evidence collection, audit coordination, and reporting.

Trust Center & Security Resources

• Own and maintain the SafeBase Trust Center, Trust Site, and other customer-facing assets.

• Drive the creation of new customer-facing assurance materials, including FAQs, whitepapers, and product security summaries.

Security Evangelism & Internal Enablement

• Champion security across the organization; lead Field Security presentations and help build a cross-functional security champions group.

• Support and improve internal Field Security enablement content for Sales (e.g., handbooks, trainings, process documentation).

Automation & Process Optimization

• Identify and implement automation tools to scale Field Security workflows.

• Manage and improve the Responsive platform, leveraging AI to streamline security responses and processes.

OKRs & Metrics

• Execute quarterly Key Results in alignment with team OKRs.

• Provide insightful input for quarterly metrics and influence reporting on Field Security’s impact on sales.

• Support the creation of the Annual Field Security Study, highlighting team achievements and customer trends.

---

Performance Measurement

• Actively prepare for and participate in weekly 1:1s and monthly skip-level meetings, using these sessions to surface blockers, share insights, and track progress toward OKRs.

• Own the customer audit program, ensuring audits are scoped, evidence is collected, and requests are completed with precision and professionalism.

• Ensure timely and complete execution of all customer security assessment requests; independently route complex questions to the appropriate SMEs when needed.

• Maintain and improve security collateral, metrics, and documentation, contributing to more scalable and efficient Field Security operations.

• Execute defined milestones for major Field Security initiatives, ensuring deliverables are met on time and aligned with department and organizational strategic priorities.

• Consistently demonstrate ownership and follow-through across all assigned responsibilities.

• Proactively identify opportunities for process improvement, automation, or tooling enhancements that increase team velocity or customer trust.

• Deliver work that reflects a high standard of accuracy, customer empathy, and strategic thinking, with minimal need for rework or oversight.

---

Person Specification

Educational and Experience Requirements

• 5+ years in a customer-facing role focused on security, ideally within a B2B SaaS environment

• Strong grasp of industry-recognized security and privacy frameworks, including SOC 2, ISO 27001, NIST, and GDPR

• Understanding of responsible AI concepts and evolving governance standards such as ISO/IEC 42001 and NIST AI RMF

• Experience in completing customer security reviews, audits, or assessments

• Proficient with trust center and security questionnaire tools, like SafeBase and Responsive

• Ability to clearly articulate complex technical topics to both technical and non-technical audiences

• Effective at collaborating across departments to drive alignment and outcomes

• Highly organized self-starter with the ability to prioritize and manage multiple workstreams

• Preferred: Experience creating customer-facing security collateral or security enablement content for sales teams

Competencies and Behaviors

• Communicates clearly and effectively in both written and verbal formats; collaborates well with Legal, Sales, and subject matter experts

• Demonstrates strong attention to detail and accuracy when completing customer deliverables

• Effectively communicates security posture and controls internally and externally

• Efficiently prioritizes tasks and meets deadlines in a fast-paced, customer-facing environment

• Promotes security best practices across the organization

• Proactively drives initiatives forward, following up, gathering input, and ensuring timely execution

• Escalates risks or blockers appropriately and demonstrates sound judgment in prioritization