About A1M

A1M Solutions is a woman-owned small business driven by the aspiration to provide value to our customers, employees, partners, and community while remaining aligned to our guiding principles of foundational values, deliberate focus, and empathetic connection.

A1M’s mission is to preserve and improve government healthcare programs that are lifelines for underserved people in the United States, including people in poverty, elderly people, members of ethnic and racial minorities, immigrants, and refugees. We look for projects with nation-wide impact at the intersection of policy, data, and user experience design.

Besides building useful and usable digital services, A1M helps teams improve their agile, user-centered design practices – or helps them get started. Our goal is not just to build sustainable public services, but also to leave our teaming partners and customers more skilled and more confident in the future.

Technology Delivery at A1M

Product Managers report into the Product Practice at A1M. They help teams execute on a vision, and craft a project strategy. They work in cross-functional, cross-organizational teams, often with policy experts and specialists as well as coordinating with technical teams.

Product management in government involves weaving inputs from stakeholders, policy domain experts, users, and technical partners into a unified path forward. This is particularly true for the lifeline government healthcare programs that serve millions of people. Listening, communication, and prioritization skills are more important to success than technical or business innovation.

About this Role

Role: As a Principal Engagement Manager I, you are responsible for multiple teams on a client project, usually an entire prime contract. You are responsible for knowing what’s in your contract and making your contract succeed, in partnership with A1M leadership. You are the decisionmaker and escalation point for your contract, both for your team and the client.

Responsibilities: This means you need to make sure your team members have what they need to get their work done. You do not need to (and should not) do all of the work yourself. A core part of your job is delegating and making sure that delegated work is done well. You provide oversight for your team and ensure they produce quality work.

Support: A1M expects this work to be challenging – for example, sometimes our clients don’t meet our expectations. You need to communicate with A1M leadership about risks and concerns, and ask for the help you need.

Skills and Responsibilities

Leadership

• Creates connections across practices and disciplines
• Provides clear and effective product management direction and vision for contract project team
• Creates vision and guidance for the expansion of A1M's product practice
• Provides mentoring and training to help internal A1M team to improve their product management skills
• Demonstrates deep expertise with product management in complex environments with a lot of stakeholders
• Taking the initiative to lead solutions

Strategic thinking

• Convenes cross-functional teams to develop the right products/solutions
• Coaches and guides teams using user-centered and agile-based methodologies
• Able to differentiate between client requirements and requests in order to deliver on effective product or program strategy
• Excellent oral and writing communication, interpersonal, storytelling, and analytical skills, including the ability to present concepts and complex technical material clearly and persuasively to colleagues, partners, stakeholders, and senior executives.

Delivery

• Delivers value within target timelines while balancing competing priorities
• Break down projects into doable chunks
• Experience with compliance
• Strong attention to detail, problem solving, and organizational skills

Relationship management

• Demonstrates extensive experience building cooperative relationships and coalitions with empathy, creativity situational awareness, and tact
• Works closely with government components in a leadership role, effectively navigating and resolving conflicting priorities from stakeholders
• Excellent people skills with a focus on building relationships
• Skills in communicating back to company leadership on contract status, results, and needs for the contract’s success

Bonus experience:

• Lived experience navigating government services benefits for yourself or in behalf of others
• Experience working with a social impact-focused product team or in civic tech
• Experience working in government consulting engagements

Minimum Qualifications

Education, Knowledge and Experience

Bachelor’s Degree in business administration, design, computer science, cognitive science, human-computer interaction (HCI), human factors, or a related field and 10+ years of full-time related professional experience.

Your resume or portfolio should demonstrate:

• Must have prior experience working in government (local, state, or federal)
• Familiar with federal government delivery concerns such as ATO, FedRAMP, and PIAs
• Critical thinking about product development processes
• Delivering on projects from strategy through execution
• Creating deliverables such as product roadmaps, OKRs, and user stories
• Presenting and gathering buy-in on product judgment
• Coordinating work in distributed, agile teams
• Writing and presenting high-level editing and writing with limited supervision
• Familiarity with modern web-based application development processes and tools

Nice, but not necessary:

• Personal experience with government health and human services programs
• Working knowledge of Medicare, the ACA, MACRA, Medicaid, or CHIP
• Experience leading cross-functional teams in providing agile coaching services and wide-ranging curriculum on leadership, technology, and design
• Familiarity with SAFe and how to adapt it

Applicant Requirements

• Our contracts require employees to work from the United States. That includes all 50 US states, the District of Columbia, and all US territories.
• A1M employees must have been residents in the United States for 3 of the past 5 years.
• Due to tax reasons, A1M employees cannot reside in New York state.
• You must already have legal authorization to work within the US and not require ongoing visa sponsorship to maintain legal authorization to work.
• You must be a permanent US resident.
• Because A1M employees have access to government data and systems, new hires will need to complete a Public Trust form. Public Trust is a type of background investigation, but it is not a security clearance. Depending on the role, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire. You will at the very least get asked questions about where you’ve lived, worked, went to school, military history, police records, and substance use. You’ll also need to have your fingerprints taken.
• Our partners primarily work on Eastern Standard Time (EST), and will require flexibility in your hours if you reside outside of EST. We do offer flexibility for non-work-related life responsibilities during the day.
• Active participation in client virtual meetings, including being on camera, is an essential function that helps strengthen trust and open communication.
• Our partners primarily work on Eastern Standard Time (EST), and will require flexibility in your hours if you reside outside of EST. We do offer flexibility for non-work-related life responsibilities during the day.

This a full-time, permanent position. The salary range for this role is $155,000 - $170,000.

Equal Employment Opportunity

A1M Solutions is building a culturally diverse and pluralistic organization committed to working in a multicultural environment where differences are valued and respected. Women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans are strongly encouraged to apply.

A1M Solutions is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

As a federal contractor and subcontractor, we certify that we do not operate any programs promoting DEI that violate any applicable Federal anti-discrimination laws.

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