A3c41b8b71eff8c4·3 months ago
In this role you’ll be an important voice for our scale customer segment—Helping to shape company priorities and future product offerings. Your recommendations and professional efforts will help define how we innovate to serve our fastest-growing customers. You’ll have the freedom to design and launch your own campaigns, programs, and experiments. At Ivanti We trust our team to take smart risks and iterate rapidly. Your input will help define how we innovate to serve our fastest-growing customers. This position will also help you gain experience that’s highly sought after at all leading tech companies
Why this role matters:
Our Scale Customer Success Managers are individual contributors within a global team who ensure that our customers derive maximum value and utilization from our products and services such that they renew as part of the hybrid digital/CSM model.
In this role, you will be delivering strategic engagements to global customers in the Scale segment, as well as supporting the team’s development of said engagements, all with the goal of driving NRR. You will be measured on NRR (primarily a team target to which you will contribute), and other metrics under development that will likely include customer satisfaction (CSAT), engagement turnover rate, and contributions to development of the Scale Customer Success practice (i.e. working tools, methods, best practices)
What you'll do:
What you will bring:
Why Ivanti?
What drives us:
Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.
It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Mission and Core Values | Ivanti.
Inclusion at Ivanti:
Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to [email protected] we’re happy to help.