Within International Customer Excellence (ICEx), the Strategic Initiatives & Transformational Delivery team serves as a strategic partner to business leaders and cross-functional teams to advance ICEx’s highest-priority innovation and transformation agenda.
This role is designed for a highly strategic, consultative program leader who can help shape direction, influence decisions, and drive delivery of complex initiatives that create meaningful business impact, while also bringing strong communications instincts to help translate strategy into clear, compelling narratives that support alignment and adoption. The successful candidate will not only manage programs, but will actively contribute to the work - partnering closely with stakeholders, challenging constructively, solving problems in real time, and helping translate strategy into clear execution plans and measurable outcomes.
We are looking for someone who can operate comfortably at the intersection of strategy, delivery, and communication. The ideal candidate brings strong business acumen, sound judgment, and the ability to work across organizational levels to build alignment, drive momentum, and help teams move from idea to implementation. In addition, this role will serve as a communications champion for the team, helping elevate the clarity, consistency, and effectiveness of messaging across major initiatives and change efforts, including narrative development, stakeholder messaging, and change communications that clearly demonstrate business value.
Key Responsibilities Include:
- Partner with Functional Leadership teams and cross-functional stakeholders to identify business opportunities, shape initiative direction, and support strategic decision-making
- Lead the delivery of ICEx’s priority programs from concept through implementation, ensuring alignment to business strategy, scope, dependencies, risks, and desired outcomes
- Serve as a trusted advisor and hands-on strategic partner to project teams, contributing to delivery, problem solving, and issue resolution throughout the program lifecycle
- Translate complex business priorities into structured execution plans, stakeholder materials, and leadership updates that drive clarity, alignment, and action
- Build and sustain strong relationships across all levels of the organization, including senior leaders, functional partners, and project teams
- Apply constructive challenges, consulting-style thinking, and strong business judgment to help teams reach the best solution for the business
- Evaluate strategic risks and dependencies, recommend actions, and help teams navigate ambiguity with confidence and structure
- Develop and maintain program plans, milestone tracking, dashboards, and communications plans to support delivery discipline and transparency
- Lead and support the creation of compelling change management messaging, executive communications, and business updates that connect to end users, reinforce business value, and help drive adoption
- Act as a communications champion for the team by strengthening narrative development, audience-specific messaging, and overall communication quality across programs
- Help connect innovation, business process optimization, and technology adoption to broader ICEx strategic priorities
- Promote operational excellence, knowledge sharing, and best practice across ICEx global, area, and affiliate teams
- BS/BA in business, finance, technology, or a related discipline
- 10+ years of experience leading or supporting large, cross-functional, or global initiatives in transformation, consulting, business operations, program management, or a related field
- Demonstrated ability to operate as a strategic partner, influencing decisions, contributing to strategy development, and driving alignment across stakeholders
- Exceptional communication skills, both oral and written, with the ability to craft compelling business updates, executive-ready presentations, and clear change-management messaging that influences stakeholders, builds alignment, and connects strategy to end-user value
- Proven ability to influence and engage stakeholders across multiple levels of the organization, including senior leaders
- Highly experienced in translating complex ideas into clear, actionable, value-driven messaging that resonates with end users, builds understanding, and drives transformation adoption
- Strong problem-solving skills and the ability to analyze complex business challenges and help design practical solutions
- Demonstrated ability to manage through ambiguity, create structure with limited direction, and keep work moving forward
- High emotional intelligence, cultural awareness, and a collaborative style suited to a global, matrixed environment
- Ability to build trust and credibility quickly with internal business partners and cross-functional teams
Preferred:
- Experience supporting strategic communications, change communications, stakeholder engagement, or executive messaging for major initiatives in a commercial setting
- Experience in business process optimization, innovation delivery, or transformation programs
- PMP, Six Sigma, or other equivalent project management and/or process improvement certification
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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