Renewals Specialist

About the Role

The Renewals Specialist ensures smooth, timely contract renewals that drive customer satisfaction, retention, and revenue growth. Partnering with Customer Success and Account Management, this role manages the full renewal lifecycle—from identifying opportunities to negotiation and close—while aligning outcomes with customer needs and Abnormal’s goals. In addition to renewals, this role identifies upsell opportunities such as licensing true-ups, positioning value-based solutions that expand account value. This position is a strong fit for candidates with foundational renewal experience who thrive in collaborative, fast-paced environments and want to grow their commercial skills.

Who you are

• Motivated, goal-oriented, and adaptable to changing priorities
• Effective in high-volume environments with competing demands
• Detail-oriented, organized, and strong at process and time management
• Clear communicator with strong interpersonal skills
• Curious and eager to learn in a collaborative setting

What you will do

• Manage the end-to-end renewal process for assigned accounts or territories
• Partner with Customer Success and Account Management to maintain high customer satisfaction
• Track renewal milestones, follow up on key dates, and ensure timely execution
• Support contract negotiations, aligning terms with customer and business needs
• Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value
• Flag and escalate renewal risks as needed
• Contribute to accurate forecasting and reporting
• Use data and insights to support value-driven customer conversations
• Collaborate with channel teams to ensure a smooth partner experience

Must Haves

• 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
• Understanding of customer relationship management and SaaS sales processes
• Basic negotiation, upsell, and objection-handling skills with a growth mindset
• Strong communication, organization, and follow-up skills
• Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus
• Awareness of customer lifecycle stages and early renewal risk indicators
• Familiarity with Abnormal’s products and services, with the ability to support forecasting and reporting

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