Strategic Customer Success Manager, EMEA
•Ashby· 22h
🎧 Support⏰ Full-time🎯 Lead / Principal💰 €62k-133k🌍 Worldwide
22h ago
Adthena·1 day ago
Join us in shaping the future of paid search intelligence.
Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012.
In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.
Ready to make an impact in an industry-leading company? Let’s do it together.
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.
We’re beyond early-stage chaos, offering stability.
We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
Trust-Based Vacation: Take as much time off as you need, when you need it.
Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
Flexible Work: Work how and where you do your best, with full autonomy over your day.
Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
Private Medical Insurance: Fully covered health care.
Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
Home Office Stipend: $200 for your ideal remote setup.
Swag Welcome Gift: $70 credit to grab some merch.
Reporting to: Senior Manager, Customer Success
Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
Interviews: 4 Stages
Start Date: ASAP
Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.
As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book.
You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success.
By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size.
By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.
By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management.
By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management.
Native French speaker with strong written and spoken English
2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
Strong stakeholder management skills, comfortable engaging up to C-level
A solid understanding of the digital marketing landscape, including paid search
Strong analytical skills — confident working with data and translating it into actionable insights
A customer-centric mindset focused on delivering value and driving outcomes
SaaS background is a plus
Get Shit Done: We're big on taking action, owning our challenges, and finding solutions.
Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.
Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.
Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.
You’ll work closely with:
Simon Koehli
Director, Customer Success - EMEA
https://www.linkedin.com/in/simon-koehli-47b051b9/
Stephanie Richardson
Senior Manager, Customer Success - EMEA
https://www.linkedin.com/in/stephanie-richardson-1004u/