Service Desk Manager
•Praxisprecisionmedicines· 5h
🎧 Support📝 Contract🎯 Lead / Principal💰 $100k-122k🇺🇸 USA
5h ago
Afresh·19 days ago
Afresh is the leading AI company in fresh food—partnering with grocers like Albertsons, Wakefern, Meijer, and Stater Bros to order billions of dollars of fresh food in over 12,000 grocery departments nationwide.
Following record-breaking 70% growth in 2025, we’ve expanded our platform to cover all fresh departments, launched our full store suite, and debuted DC Fresh Buying.
We’re on a mission to eliminate food waste and make fresh food accessible to all. In 2025 alone our software helped save 200M lbs of food waste. If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines the future of fresh, there is no better time to join us.
About the Role
As a Solutions Engineer at Afresh, you will work directly with our grocery retail partners and Afresh colleagues to deploy our purpose-built fresh food solution and bring tangible, lasting impact to our partners. Externally, you will build effective partnerships with our customers to drive the success of our end-to-end integrations. You will utilize a unique skillset at the intersection of data architecture, operations, and predictive analytics to interpret customers business needs into technical design for integration to the Afresh platform. Internally, you'll help lead our integrations cross-functionally and act as the connecting force between our integration technology and customer’s operational reality as we build to an even larger scale.
You have significant experience managing customer relationships and leading technical projects in fast paced environments. You are excited to reduce fresh food waste in the grocery industry, and help the planet in the process!
What You’ll Do
A typical day might involve discussing data architecture with engineers, digging into customer data, and establishing technical implementation strategies and specifications for your team. Specifically, you will:
Skills and Experience
Nice to have:
About Afresh
Founded in 2017, Afresh is working on the #1 solution to curb climate change: reducing food waste. By combining human insight and transformative technology, we're helping grocers provide fresher food to customers at more affordable prices.
Afresh sits at an incredible intersection of positive social impact, rocket ship financial growth, and cutting-edge technology. Our best-in-class AI research has been published in top journals including ICML, and we've raised over $148 million in funding from investors including former co-CEO of Whole Foods Market Walter Robb and Eric Schmidt's Innovation Endeavors.
Fresh is the past, present, and future of our food system – the waste we create today will impact our planet for years to come. Join us as we continue to build a vibrant, diverse, and inclusive team that embodies our company’s values of proactivity, kindness, candor, and humility.
Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law.
Here at Afresh, many of our employees work remotely provided that they reside in one of the following states: AL, AR, CA, CO, FL, GA, IL, KY, MA, MI, MT, MO, NV, NJ, NY, NC, OR, PA, TX, WA, UT, VA, WI.