About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Software Architect is a key member of a team that functions as the vanguard of innovation for the business. Responsible for defining, designing, developing, validating, and delivering the first instances of new technology-enabled capabilities. Support new capabilities through early adopter customer use. Accomplish effective transition to other technical and operational groups as capabilities and markets mature. Both qualify and utilize emerging technologies, yet overcome their limitations. Work on software technologies and solutions which are the fundamental blocks on which computer applications and telecommunications networks are built. Develop coherent, concise, accurate and clear to the customer, marketing, and other development models.
Key Outcomes:
- Provide solutions, architecture and technical guidance to distributed and complex software and hardware problems.
- Conduct research, analyze, determine the structure, design, build, test, implement or maintain such software.
- Provide a comprehensive architecture design to a problem that meets current needs and adapts to future needs.
- Ask questions and dig into assumptions to clarify requirements, avoid ambiguities, and target the underlying problems to be solved.
- Produce detailed functional and technical documentation to effectively communicate intent to technical and non-technical stakeholders.
- Design software systems to be extensible and maintainable.
- Design and test prototypes, proofs-of-technology and proofs-of-concept.
- Adapt to fill Subject Matter Expert roles within the technical organization based on organizational needs.
- Strive to remove and prevent silos of information within the organization.
- Mentor junior engineers cross-functionally.
Skills, Education, & Experience:
- 8+ years of related experience preferred. 3+ years of technical lead experience.
- Hands-on Software Development, Software & Systems Architecture, Systems Programming background.
- Bachelor’s degree or equivalent experience.
- Expertise in Systems Architecture, Specification, Design and Large scale transactional integrated systems.
- Prior working experience in Agile, XP, or fast solutions delivery team.
- Experience with Cloud-Native Architecture and Support (AWS, Azure, GCP) with a focus on "serverless" technologies.
- Evangelist for Test-First or Test-Driven development practices.
- Experience with event driven technologies (EventBridge, Kinesis, SQS).
- Proven highly available system design and implementation experience (99.99 SLA).
- Expert with Git and various Gitflows.
- Comfortable with moving between various parts of the technology stack (frontend, backend, database, SDLC tooling).
- Proven ability to walk the fine line between being a technology evangelist and creating unnecessary technical debt.
- Experience with creation of Generative AI-Powered applications while minimizing impacts of hallucinations and other issues (SE4AI)
- Experience with pragmatic application of Generative AI tooling that enhances developer productivity while still allowing developers to maintain necessary skills and system understanding (AI4SE).
Preferred Experience:
- Experience with developing frontend (SPA) and backend (API) applications.
- Experience with P/IAAS on cloud like AWS Lambda, AWS Fargate.
- Experience with logging frameworks and aggregators (Datadog, Splunk).
- Experience with ORM/ODM tools like SQLAlchemy and PynamoDB.
- Experience with creation of CI/CD Automation pipelines to avoid any manual deployment processes.
- Experience with Machine Learning Model training, workflows, and exposing for real-time prediction.
Hiring In:
- United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is August 1st, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
