Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere. Community Blueprint is a team under Global Operations that helps Airbnb understand the customer experience to drive solutions that delight our community. We aim to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy.
The Difference You Will Make:
As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product & operations, and enhancing the guest and host experience and representing the objective voice of the customer. Operating at the intersection of community impact and business performance, this role requires a deep understanding of the end-to-end customer journey, exceptional analytical rigor, and the ability to translate complex data into clear, actionable business strategies. In this pivotal role, you will own and evolve the analytical framework that shapes the Community Blueprint team’s investment strategy, driving programs that deliver measurable impact in revenue growth, customer retention, and brand equity.
A Typical Day:
- Synthesizes complex data and strategic insights into compelling narratives that inspire action, leveraging strong storytelling skills to translate analytical findings into clear, persuasive recommendations for senior leadership and cross-functional teams.
- Empowers direct reports to adopt a narrative-driven approach, ensuring insights are not just understood, but drive meaningful business decisions.
- Translate the Community Blueprint's strategic impact into concrete business metrics like revenue generation, customer retention, and brand strength, providing leadership with a clear, defensible view of the program's ROI.
- Shape the Community Blueprint portfolio like a product portfolio—balancing risk, market reach, and expected return.
- Drive prioritization exercises, clearly articulating where the team should invest resources, what programs should be stopped or scaled back, and how to accurately size the potential business upside of key initiatives.
- Serve as the guardian of customer reality within the team, keeping stakeholders honest about "for whom" we are building and "at what moment," ensuring programs genuinely match customer reality instead of internal assumptions.
- Serve as a strategic thought partner to senior leadership, leveraging exceptional executive communication skills and presence to distill complex concepts into compelling narratives that influence decision-making, align stakeholders, and drive organizational vision forward.
- Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority.
- Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools.
- Experience utilizing LLM tools for research and insight generation is a significant advantage.
- Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge.
Your Expertise:
- An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 13+ years of industry experience in a consulting, investment banking, strategy or business analytics manager, marketplace dynamics, customer insights or related commercial role.
- 7+ years people management experience - experience leading, mentoring, and developing a high-performing team, fostering a culture of growth, accountability, and continuous improvement.
- Demonstrated experience leading end-to-end business case development, including comprehensive data gathering, building and presenting compelling recommendations, and securing stakeholder alignment and next steps.
- Demonstrated commercial-mindedness and strong business acumen, with the ability to connect analytical findings directly to financial and operational outcomes.
- Understands how to analyze the complexities of marketplace dynamics.
- Proven expertise in analyzing end-to-end customer or user journeys.
- Expert-level proficiency in SQL for data extraction and manipulation.
- Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python/R.
- Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis.
- Exceptional written and verbal communication skills, specifically in articulating complex strategic trade-offs to executive audiences.
- A deeply customer-oriented philosophy, coupled with the ability to thrive at the intersection of community dynamics and the underlying business model.
- An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.
- Experience working in a two-sided marketplace, platform, or community-driven business model.
- Experience shaping a portfolio of programs or products, demonstrating competence in risk assessment and sizing return on investment (ROI).
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
