Technical Customer Success Manager

About AirOps

AirOps helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality.

Thousands of marketers use AirOps to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts.

AirOps is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.

We're looking for a Customer Success Engineer who will be responsible for two core functions: proactively maintaining and optimizing workflows for our highest-value customers, and providing expert technical support. You'll regularly audit workflows to ensure they're using the latest models and best practices, while also serving as a trusted technical advisor who troubleshoots issues and guides customers toward success.

What You’ll Do

• Proactive workflow maintenance

  • Perform workflow reviews across your book of business

  • Audit, update, and migrate workflows to latest model versions and best practices

  • Work closely with Solutions Architects to ensure customers have the most up-to-date workflows and coordinate migrations when new models and features ship

  • Communicate recommended changes, timelines, and expected impact with customers

• Technical support excellence

  • Troubleshoot complex workflow issues

  • Guide customers building on AirOps with best-practice architecture

What You’ll Bring

• 2–4 years in Support Engineering, Solution Engineering, Technical Account Management, Product, BizOps, or Analytics at a high-growth startup

• Proven track record running complex, multi-threaded customer programs in hybrid environments

• Hands-on experience with LLMs and AI techniques, including prompt engineering and retrieval

• Strong troubleshooting skills across APIs, data flows, and workflow orchestration

• Comfort with workflow automation tools like Zapier

• Analytical rigor with the ability to diagnose patterns and quantify impact

• Excellent project management using tools like Linear, Airtable, and Asana

• Clear, concise written and verbal communication

• Customer empathy and curiosity — you listen deeply, uncover root causes, and advocate for customer outcomes

Our Guiding Principles

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

Benefits

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Parental Leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!