Technical Account Manager
•Megaport· 20h
💼 Sales⏰ Full-time📈 Mid Level🇩🇪 Germany
20h ago
Airspace·4 months ago
Company Introduction:
Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one ofAmerica’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
About the job:
As Airspace has evolved, our internal business systems have become as critical to our success as the systems we provide to our customers. As the Workflow Solutions Specialist, you will serve as the bridge between business vision and technical reality. Your primary responsibility is taking stakeholder ideas for how work should flow and building the technical solutions to make it happen, regardless of platform limitations.
This is not a traditional "admin" role where, configuring settings within a single platform based on business requirements built from another team. You will own Zendesk as your core platform and support the Salesforce platform, but you'll regularly need to think beyond their native capabilities. When a leader says "I wish our system could do X," your job is to identify, ideate and implement how to make X happen, whether that means native configuration, custom API work, middleware automation, webhooks, or creative combinations of tools.
You will report to the Sr. Manager of Business Systems & Operations, focusing on support for the Revenue, Operations, and Executive teams. At the highest level, you will be responsible for identifying, inventing, implementing, and accelerating scalable and measurable processes that move our organization toward a "single source of truth" mindset.
Successful candidates will be creative problem-solvers who refuse to be limited by out-of-the-box functionality. They will have the technical depth to build custom integrations while maintaining the strategic perspective to ensure solutions are scalable, maintainable, and actually solve the business problem.
You’re an ideal candidate if:
You've been in situations where stakeholders describe their ideal workflow and it doesn't exist as a native feature in any platform, and you've figured out how to build it anyway. You view platforms like Zendesk and Salesforce as flexible building blocks rather than rigid systems with fixed capabilities.
You can provide specific examples of times when you've:
You have a proven track record of completed technical builds, as well as user adoption and change management successes. Your skill set includes “checking the boxes”, but more importantly you actively collaborate with stakeholders to refine their vision, identify edge cases they haven't considered, and propose solutions they didn't know were possible. We are a fast-growing company; it's critical to have team members who think in scale and aren't constrained by platform limitations.
What you’ll do:
What we require:
Preferred experience:
Salary Range: $100K - $115K annual salary
Core Values:
From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.
With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.
Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.
Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.