The Operations Specialist provides operational support to the Explorer market and assigned Flex coverage market(s) within Aledade's Provider Networks. This role requires proficiency in strategic project management, stakeholder engagement, and operational excellence. The Operations Specialist will play a key role in supporting the coordination of market initiatives, guiding teams in the execution of strategic objectives to improve market performance.
Candidates should be comfortable working remotely/work from home anywhere within the US.
Primary Duties:
Within the Explorer Team:
- Report Management: Build and maintain standardized reports for Explorer market performance metrics, creating dashboards and visuals for leadership review. This includes maintaining reporting processes to streamline data delivery.
- Data Management and Extraction: Executing data pulls from multiple different systems and databases to support market analysis needs. Responsible for ensuring data accuracy, completeness, and timely delivery, and maintaining supporting documentation.
- Market Operations Support: Performing day-to-day market management tasks including program operations, data completeness, report build and communication, and keeping documentation up to date.
- Project Support & Special Initiatives: Assisting program team with ad hoc projects while providing operational support for strategic market initiatives.
While supporting assigned Flex Team markets:
- Project & Process Management: Coordinate and execute high-impact projects focusing on contract cross-selling, rostering, and campaign implementation, developing judgement and process optimization to drive operational success.
- Event Planning & Market Support: Support market leadership in planning and executing both internal and external market-based events, including but not limited to team retreats, provider facing dinners and market summits
- Cross-Functional Collaboration & Communication: Promote effective communication across teams to ensure alignment and clarity while collaborating with internal teams such as A+ as well as various performance and program teams within and beyond Provider Networks
- Documentation & Maintenance: Maintain any internal team standard operating procedures, compliance documentation, ACO Board records, required CRM information, and practice churn/withdrawal submission documentation
Minimum Qualifications:
- Education & Experience: Bachelor’s degree plus 1-2 years of related experience in operations within Aledade or equivalent.
- Skills: Excellent verbal and written communication skills, project management, and strategic problem-solving
- Technical Proficiency: Familiarity with Google Suite, Salesforce, and Monday.com for data management and collaboration and Tableau or other similar tools for reporting and analytics.
Preferred KSA's:
- Preferred Qualifications: Experience in healthcare operations or value-based care
Physical Requirements:
- Ability to travel up to 10% across the year for team retreats
- Ability to sit for prolonged periods and extensive keyboard use
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
