Your Role:

We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.

Things You Get To Do:

• Be the “Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Set up and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems, including BYOD
• Maintain the firm's inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
• Experience with automation workflows, SSO configurations, and scalable onboarding processes
• Good scripting skills with a drive for automation.
• Proven experience managing enterprise SaaS platforms.
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
• Ability to cover Mountain time or Pacific time zones
• Available for on-call rotations and after-hour responses as needed
• Proactive self-starter and self-motivator with a focus on continuous improvement

Who You Might Be (Nice-to-Haves):

• Bachelor’s degree in Information Technology or a related field
• IT or Security-related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints