About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

A hospitality-minded professional who thrives on creating standout guest experiences
A strong communicator with a friendly, clear, and empathetic tone
A proactive problem-solver who remains calm under pressure
Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

Respond to guest inquiries and feedback with care and efficiency
Resolve issues and turn challenges into positive moments
Coordinate with kitchen and service teams to ensure smooth delivery
Uphold high standards for guest recovery and retention
Support cross-functional collaboration and ad hoc projects

Guest Experience Representative

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