ABOUT THE ROLE:

The Senior Accommodations Specialist plays a critical role in fostering an inclusive and accessible work environment by managing complex accommodation requests, ensuring compliance with relevant legislation (e.g., Americans with Disabilities Act - ADA, FMLA, state/local disability laws), and providing expert guidance to employees and management throughout the interactive process.

WHAT YOU'LL DO:

• Lead and manage the interactive process for complex and sensitive accommodation requests from employees, including those related to disabilities, medical conditions, religious beliefs, and other protected characteristics.
• Conduct thorough intake interviews, gather necessary medical documentation, and engage in direct communication with employees, managers, and healthcare providers (with appropriate consent).
• Assess individual needs, job functions, and workplace barriers to identify potential reasonable accommodations.
• Coordinate with internal stakeholders (e.g., HR Business Partners, Legal, Facilities, IT, Payroll) and external vendors to facilitate the implementation of approved accommodations.
• Maintain accurate, confidential, and comprehensive case documentation, including communications, medical information, interactive process notes, and accommodation decisions, in compliance with privacy regulations.
• Track and analyze accommodation data to identify trends, measure program effectiveness, and inform strategic HR initiatives.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in HR, Business, or related field; or equivalent experience.
• 5+ years of experience in accommodation administration.
• Strong knowledge of FMLA, ADA, state leave laws, and disability programs.
• Experience with HRIS and accommodation management systems.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to handle confidential information with discretion.
• CLMS or CPDM certification preferred.