Chief Financial Officer
•SerpApiHybrid· 14d
✨ Other⏰ Full-time📈 Mid Level💰 $300k-350k🇺🇸 Austin, USA
14d ago
Annaautismcare·2 days ago
Remote (Philippines) | Full-time, US Eastern Hours
$24,000 – $36,000 USD (~₱1,400,000 – ₱2,220,000 PHP)
ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization that provides ABA services to young autistic children (under the age of 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate center-based clinics across Massachusetts and Missouri and are growing quickly — including a fast-expanding developmental evaluations service line that helps families get answers and access care sooner. We're looking for an organized, detail-obsessed operator to keep that evaluation pipeline — and the Clinical Directors who lead our centers — running smoothly.
This role — Business Operations Specialist, Clinical Operations — sits at the operational center of two connected parts of ANNA's clinical engine: our growing developmental evaluations service (diagnostic assessments using tools like ADOS-2, Vineland-3, the Mullen Scales, and the DP-4) and the day-to-day operations of our center-based Clinical Directors. Based in the Philippines and working full-time US Eastern Time hours, you'll own evaluation intake and scheduling, insurance and authorization coordination, evaluator calendar management, and report-turnaround tracking — while giving our Clinical Directors the calendar, credentialing, and clinic-operations support they need to focus on clinical leadership instead of admin.
This role reports to ANNA's Chief Clinical Officer, partners closely with center-based Clinical Directors and our evaluating psychologists, and works alongside our Business Operations and People teams. You'll also build fluency with modern AI tools (Claude) to keep the growing volume of scheduling, tracking, and reporting work light and manageable as the evaluations service line scales.
Base Salary
$24,000 – $36,000 USD (~₱1,400,000 – ₱2,220,000 PHP)
Time Off
Generous PTO and paid US holidays
Equipment
Laptop and second monitor provided
Development
Annual professional development stipend, including AI tool subscriptions
Own day-to-day scheduling and intake coordination for developmental evaluations across ANNA's centers, keeping evaluator calendars full but realistic
Coordinate insurance verification and prior authorization for evaluation appointments, partnering with our billing/insurance function
Track every evaluation from completed assessment through report delivery and the family follow-up meeting, flagging delays before families feel them
Maintain and coordinate restocking of standardized assessment materials (ADOS-2, Vineland-3, Mullen Scales of Early Learning, DP-4) across centers
Manage the M-CHAT-R screening intake funnel so families who screen positive are routed to scheduling promptly
Serve as a warm, organized point of contact for families navigating the evaluation process
Provide calendar management and meeting prep for Clinical Directors across ANNA's centers
Track clinical staff credentialing and licensure renewals (BCBA/RBT certifications, state licenses) so nothing lapses
Support clinic-level operational needs alongside Clinical Directors — supply ordering, facilities follow-ups, and logistics for new evaluation or service-line launches
Help Clinical Directors prepare for supervision, training, and fidelity-review cycles by organizing documentation and scheduling
Build and maintain SOPs for evaluation intake, scheduling, and Clinical Director operational workflows
Keep scheduling, EMR, and intake records accurate and current for the evaluations service line
Build and maintain recurring reporting for clinical leadership — evaluation volume, wait times, report turnaround, and capacity by center
Audit data quality across evaluation and clinical scheduling systems and fix discrepancies at the source
Serve as the connective tissue between scheduling, insurance/billing, and clinical documentation systems
Use Claude to build lightweight trackers, templates, and workflows that reduce manual coordination work
Maintain simple, durable tools that Clinical Directors and evaluators can use without you
Identify high-friction scheduling or reporting processes and propose AI-assisted improvements
Partner closely with Clinical Directors, evaluating psychologists, the Chief Clinical Officer, billing/insurance, and the CEO's office
Communicate proactively across time zones with clear, reliable written updates
Escalate scheduling, capacity, or authorization risks early — with options, not just problems
Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation
Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up
Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination
Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support
Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable
Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking
Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity
Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last
Coordinate cross-functional launch workstreams across Operations, Clinical, Finance, and People, keeping owners accountable to dates
Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy
Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership
Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom
Serve as the connective tissue between systems — when data lives in three places, you make sure it agrees
Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations
Maintain a library of internal Claude Projects the broader ANNA team can use (report builders, vendor comparison tools, SOP generators, data-cleanup workflows)
Identify high-friction processes and propose AI-assisted improvements before being asked
Stay current on AI tooling and bring new ideas to the team
Partner closely with Clinical Directors, evaluating psychologists, the Chief Clinical Officer, billing/insurance, and the CEO's office
Communicate proactively across time zones with clear, reliable written updates
Escalate scheduling, capacity, or authorization risks early — with options, not just problems
3+ years in healthcare operations, clinical operations, scheduling/care coordination, or a similar generalist role — ideally supporting a clinical, diagnostic, or evaluation service line
Demonstrated ability to work full-time US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts)
Hands-on experience with scheduling, EMR, or practice-management systems and insurance authorization/prior-authorization workflows
Demonstrated AI fluency — must be able to show actual work product (Claude Projects, automations, prompt engineering, agent workflows, or similar). Curiosity is not enough; we want to see what you've built.
Excellent written English and async communication skills, including warm, clear communication with families and clinical stakeholders
Strong organizational judgment — able to track many moving parts (calendars, authorizations, materials, reports), prioritize, and finish work without close supervision
Experience supporting US-based healthcare, multi-site, or services organizations
Experience supporting new center openings, service-line launches, or clinical program expansion
Experience in a startup or high-growth healthcare environment
Exposure to insurance billing, authorization, or credentialing/licensure operations
Experience building dashboards or operational reporting for clinical or scheduling operations
If you don't meet every preferred qualification, we still encourage you to apply.
You are a calm, detail-obsessed coordinator who genuinely cares about the families and clinicians you support. You keep dozens of moving parts — calendars, authorizations, materials, deadlines — straight without letting any of them drop, and you instinctively turn a messy process into a documented, repeatable one. You're comfortable being the connective tissue between families, evaluators, Clinical Directors, and systems, and you're energized by using AI tools to make that coordination lighter every quarter. You're motivated by the chance to directly shorten the time it takes a family to get answers about their child.
At ANNA, we are working to transform autism care by combining rigorous clinical training, compassionate family-centered practice, and neurodiversity-affirming approaches. Our Naturalistic Developmental Behavioral Intervention (NDBI) model supports each child's strengths through play-based, developmentally informed care.
As our Business Operations Specialist, Clinical Operations, you'll make sure families get timely answers and our Clinical Directors get the support they need to lead exceptional clinical teams.
You can learn more about us here: https://annaautismcare.com/about-us/
Location: Remote, Philippines-based, full-time US Eastern hours.
ANNA Autism Care | Business Operations Specialist - Clinical Operations
ANNA is an equal opportunity employer. We’re committed to creating a diverse, inclusive, and supportive workplace. If you’re passionate about our mission but don’t meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.