Customer Success Executive - Payors (Minneapolis, MN)
•Hippocratic AiHybrid· 1d
🎧 Support⏰ Full-time⭐ Senior💰 $180k-200k🇺🇸 USA
1d ago
Annaautismcare·3 days ago
Remote (Philippines) | Hourly Contract, US Eastern Hours
$12 – $15 USD per hour, commensurate with experience and relevant certifications
ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization that provides ABA services to young autistic children (under the age of 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate center-based clinics across Massachusetts and Missouri and are growing quickly — and we're looking for a deeply technical Senior Salesforce Administrator to own and evolve the platform at the heart of our clinical and business operations.
The Senior Salesforce Administrator owns and evolves ANNA's Salesforce ecosystem, which is built on Lumary (a Salesforce OEM) and supports clinical service delivery, referrals, business development, and operational workflows across our markets. This is not a basic “clicks-and-tickets” admin position — you are the technical owner of deep configuration, automation, data architecture, security, and system reliability in a regulated, HIPAA-sensitive environment.
Based in the Philippines and working contracted hours anchored to US Eastern Time, you will partner closely with operations, clinical leadership, and product/engineering to ensure Salesforce is scalable, compliant, and aligned with real-world healthcare workflows — including partnering with internal technology teams on AI-driven capabilities as ANNA builds out its agentic infrastructure.
This role reports directly to our Co-Founder & CEO. Success is measured by platform stability and performance, smooth and low-risk Lumary releases, high and auditable data quality, reporting the whole organization trusts and uses, and stakeholders treating you as the system owner — not just a support resource.
Hourly Rate
$12 – $15 USD per hour (based on experience and certifications)
Guaranteed Retainer
80 hours per month minimum, billed monthly whether fully utilized or not
Overage
Additional hours billed at the same rate; pre-approval required above 100 hours/month
Engagement Type
Independent contractor — remote, with core availability during US Eastern hours
Own day-to-day administration of Salesforce (Enterprise) with Lumary-managed packages and OEM constraints
Configure and maintain complex objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary's data model
Understand and work within Lumary package limitations, upgrade paths, and dependency constraints without breaking managed components
Act as the technical owner for Lumary releases, sandbox testing, regression testing, and production deployments
Design, build, and maintain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows)
Replace legacy workflow/process builder logic with optimized Flow-based automation
Implement robust error handling, logging, and guardrails to prevent data corruption
Partner with developers when Apex is required, but independently handle 90%+ of automation via configuration
Own Salesforce data model health: relationships, indexing strategy, field usage, and scalability
Design and maintain data validation frameworks to ensure clinical, billing, and operational data accuracy
Manage data imports, exports, and transformations using tools such as Data Loader and Workbench, accounting for PHI sensitivity
Lead deduplication strategies and data quality monitoring
Implement and maintain role hierarchies, permission sets, permission set groups, sharing rules, and field-level security
Ensure Salesforce configuration aligns with HIPAA-compliant workflows (least privilege, auditability, access traceability)
Partner with leadership to support audits, internal controls, and compliance reviews
Manage login security, MFA enforcement, session settings, and connected app access
Support and monitor integrations between Salesforce/Lumary and external systems (e.g., EHR, billing, scheduling, reporting tools)
Troubleshoot integration failures using logs, debug tools, and data inspection
Coordinate with vendors and internal engineers on API-based workflows and data syncs
Build and maintain advanced reports and dashboards for operational, clinical, and leadership use
Ensure reporting accuracy given Lumary's managed objects and relationships
Partner with stakeholders to translate business questions into reliable Salesforce analytics
Act as a technical advisor to operations, clinical teams, and leadership
Translate complex requirements into scalable Salesforce solutions
Create clear documentation for system behavior, data definitions, and admin processes
Provide tier-2/3 support for escalated Salesforce issues
Partner with internal technology teams on AI-driven capabilities — surfacing Salesforce/Lumary data to agentic workflows and identifying where AI reduces admin toil
4+ years of hands-on Salesforce Administration experience in complex orgs
Demonstrated ability to work US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts) for contracted coverage windows
Deep expertise in Salesforce Flow (advanced), permission models & security architecture, data modeling and schema design, and change management across sandboxes
Experience working with Salesforce managed packages, ideally OEM products
Salesforce Administrator Certification required; Advanced Admin or Platform App Builder strongly preferred
Strong debugging and root-cause analysis skills
Experience supporting Salesforce integrations (REST APIs, middleware, or vendor-managed integrations)
Demonstrated AI fluency — comfort using Claude or similar tools daily for debugging, documentation, and workflow design
Excellent written documentation and communication skills; ability to operate independently and make sound technical decisions
Prior experience with Lumary, Salesforce Health Cloud, or healthcare-focused Salesforce implementations
Understanding of healthcare service workflows, compliance considerations, and data sensitivity; comfort operating in regulated environments with strict access and audit requirements
Experience in healthcare services, behavioral health, or care delivery organizations
Exposure to Apex (reading/debugging), SOQL, and Salesforce deployment tools
Experience supporting multi-org or multi-brand Salesforce environments
Familiarity with OEM product constraints and release management
If you don't meet every preferred qualification, we still encourage you to apply. Your unique perspective might be exactly what we need.
You are a deeply technical Salesforce owner who treats the platform like a product, not a queue. You're fluent in the unglamorous things that make regulated systems trustworthy — permission architecture, validation frameworks, release discipline — and equally strong at translating business questions into schema and automation. You're energized by owning a system end-to-end in a fast-scaling healthcare company, and by working at a company that expects AI to be part of how you work, not a threat to it.
At ANNA, we are working to transform autism care by combining rigorous clinical training, compassionate family-centered practice, and neurodiversity-affirming approaches. Our Naturalistic Developmental Behavioral Intervention (NDBI) model supports each child's strengths through play-based, developmentally informed care.
As our Senior Salesforce Administrator, you'll own the platform that connects referrals, clinical delivery, and business operations — the system our teams rely on every day to get children into care faster.
You can learn more about us here: https://annaautismcare.com/about-us/
Location: Remote, (Philippines) — hourly contract with core availability during US Eastern Time hours
ANNA Autism Care | Senior Salesforce Administrator
ANNA is an equal opportunity employer. We’re committed to creating a diverse, inclusive, and supportive workplace. If you’re passionate about our mission but don’t meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.