The Role

We're hiring a Senior Product Manager to own customer expansion at Apollo. One of our biggest growth levers is the customers we already have. When paid teams add seats, buy more credits, attach add-ons, or step up to a higher-value plan, that drives compounding revenue. You'll own the in-product surfaces that turn habitual usage into expansion, and you'll make those moments feel obvious, easy, and trusted.

Our Product, Design, Engineering teams are structured as Squads. You'll be assigned to a Squad alongside a Product Designer, Data Science partner, an Engineering Manager, and multiple Engineers, and you'll partner closely with the Activation, Free-to-Paid, and Pricing & Packaging teams to keep the monetization experience cohesive end to end.

What you will own

• Team invite and joiner experience that turns every new seat into an active, paying user.
• Admin upgrade request flow that captures the moment a teammate asks an admin for more.
• Credit and plan upsells that surface at the right time, driven by deeper and more habitual usage.
• Hand-offs that confidently guide qualified teams to Apollo's sales team.
• Reporting that shows where expansion is healthy and where it is leaking.

What you will do

• Go deep with paying customers, admins, and end users to deeply understand their needs, workflows, and friction points. Translate that understanding into the product changes that actually move the needle, and use it to set strategy and own your roadmap.
• Prototype fast. Use Claude Code and other AI tools to validate ideas before committing engineering resources. Ship to learn, then ship to scale.
• Use AI as a daily multiplier. Refine your thinking, automate the busywork, keep the team aligned, and free yourself to focus on the highest-leverage work.
• Write clear specs and make hard tradeoffs. Define the quality bar. Partner with design on experience and with engineering on delivery.
• Measure whether it worked. Instrument funnels, track conversion and expansion metrics, and feed what you learn back into the next cycle.
• Drive alignment across Free-to-Paid, Pricing & Packaging, Sales, Support, and other partners so what ships actually lands.

What we are looking for

• 4+ years of proven experience in SaaS product management. You've owned products end to end in a SaaS environment and can speak to the outcomes you drove.
• High agency and strong ownership. You create clarity in ambiguous environments and push work forward without waiting for direction.
• Track record of unlocking revenue. You've worked with a team to solve impactful problems that opened up new revenue, and you can point to the result.
• Product judgment. You focus on the highest-leverage problems, make hard tradeoffs, and say no to good ideas to protect great ones.
• Creative problem solver. You see the second and third option when most people stop at the first.
• Customer empathy. You optimize for your users' speed and confidence, not your own elegance.
• Influence without authority. You move fast and bring others with you. You communicate clearly, build trust quickly, and make the people around you better.
• Execution excellence. You define, ship, measure, and iterate without thrash. Shipping is the beginning of the work, not the end.
• Technical fluency. You engage with engineering on performance, reliability, and integrations as a credible partner.
• AI-native builder. You prototype with tools like Claude Code and Cursor and can show something you shipped, not just a spec you wrote.
• Domain experience in PLG, monetization, billing, or expansion surfaces is a plus, not a requirement.