RESPONSIBILITIES:

• Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and forward-looking capacity forecasts to anticipate demand across the client portfolio..

• Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate.

• Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with squad leads and tech leads.

• Manage squad-level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently.

• Partner with the London-based Senior PM to ensure seamless handoff and alignment between client-facing commitments and internal execution capacity.

• Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates.

• Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team.

• Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales.

• Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well.

REQUIREMENTS:

• 4–6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment.

• Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail and organisational discipline.

• Hands-on experience with resource or capacity management — tracking team utilisation, managing allocations, and producing operational reports.

• Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.

• Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time-tracking tools (e.g. Tempo) is a strong asset.

• Comfortable working with data: able to read hours reports, identify trends, and present clear summaries to stakeholders without requiring heavy data analysis support.

• Strong written and verbal communication skills in English; ability to communicate clearly across time zones in async-first environments.

• Experience working with or within a managed services, retainer-based, or continuous delivery model is a strong advantage.

• Thrives in a support-oriented role and measures success through team outcomes rather than individual recognition.

• A proactive, ownership-driven mindset: you flag problems before they become crises, and you follow through.